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Americanpest
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Americanpest reviews
Information about Americanpest
4,56
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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See example1633827456
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ2NDk2QVl3EAE!2m1!1s0x0:0xc25c40d5bff3d2f7!3m1!1s2@1:CIHM0ogKEICAgID6496AYw%7CCgwIgPWIiwYQkNqZnQE%7C?hl=en-US
Melissa Thomas
google
https://www.google.com/maps/place/?q=place_id:ChIJ1axg_nDbt4kR99Lzv9VAXMI
Hi Melissa, I'm sorry you have had that experience with us, we take our job very seriously, and anything that is not transmitting the commitment we have to make your home pest-proof is a high-priority matter we want to address as soon as possible. I checked on your account and it looked like one of our pest experts completed your extra service call on 10/06. I must say all of our treatments include a series of steps and stages that must be completed before you can see some substantial results. In the case of mosquitoes, we can eliminate the activity but as long as there is near any source of standing water, it may become a breeding ground for mosquitoes, and they will keep coming back. Once again, I apologize for this unpleasant and uncommon situation, we will forward your comments to our customer service department so they can investigate further the situation and see how we can create a personalized plan that keeps your home protected from Mosquitoes. We set a high standard for ourselves, and we are so sorry to hear that we didnt meet that standard in your interaction with our business. We offer our sincerest apologies and hope that you will give us another chance. Please reach out to our customer service department at: [email protected] or 301-891-2600, so we can help you solve this issue as soon as possible.
1634141035
1
Treatments were completely ineffective. Within a day of spraying, our entire family was bitten multiple times by mosquitoes. Even with added bug spray, bug bracelets and citronella candles, the mosquitoes came. The entire pitch of their mosquito treatment is to make your back yard livable again, and we absolutely could not go outside. I called customer service several times to get help with this issue, and though the rep was always empathetic and courteous, they clearly gave a formulaic answer that wasn't going to solve anything. I was told they would "take note about my concerns, and write down that for the next treatment the technician needs to spray more thoroughly." This never happened. I even said I was willing to pay more for additional treatments or a customizable plan for our property, and nothing was done about it. When American Pest sent me a personal survey about my experience with them, I rated them quite low and very honestly. A customer service representative reached out to me personally via email, which I appreciated. However, after I followed up with that representative I received absolutely no response. I absolutely do not recommend their mosquito services. It is an absolute waste of time and money. Their cost is slightly lower than other competitors that we have tried in the past, but do not get scammed into that. Pay the slightly higher fee for a more effective product, and customer service that will actually get back in touch or re-treat your yard if need be.
1658163493
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1b09hamxRRRAB!2m1!1s0x0:0xc25c40d5bff3d2f7!3m1!1s2@1:CIHM0ogKEICAgICuoOajlQE%7CCgwIpaLWlgYQ6JqxqgM%7C?hl=en-US
Pete Franco
google
https://www.google.com/maps/place/?q=place_id:ChIJ1axg_nDbt4kR99Lzv9VAXMI
Thank you for bringing this to our attention, Pete. We take incidents like this very seriously, and we want to investigate further the situation. Our employees are expected to act professionally and courteously at all times, and we do not condone this type of behavior. If you have any further information that could help us identify the vehicle involved in the incident or would like to speak directly to one of our customer care representatives, please call us at (301) 200-1589 or send us an email to [email protected].
1658168684
1
One of your employees tried to run me off the road during a merge lane today. This is the type of employees you hire?
1642981693
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtMHJhSVpBEAE!2m1!1s0x0:0xc25c40d5bff3d2f7!3m1!1s2@1:CIHM0ogKEICAgIDm0raIZA%7CCgwIvdK3jwYQsLL3xQM%7C?hl=en-US
Lady Vee S.
google
https://www.google.com/maps/place/?q=place_id:ChIJ1axg_nDbt4kR99Lzv9VAXMI
Hi Lady, thanks for leaving us such a wonderful review. We are thrilled that you had such a great experience; our staff will be extremely happy to read your review. We put customer satisfaction as our top priority, and your kind review reaffirms the hard work we put in every day. Thank you and we look forward to continuing to work with you in the future!
1643119133
5
I did a pre-examination of the inside of my home and discovered several openings/holes. During my visit the gentleman who serviced my home filled all the openings that I previously discovered. He also performed his own inspection. He looked for mouse droppings inside and outside my home and he also searched for additional openings that would allow a rodent to gain access to my home. He laid traps and sprayed outside my house. Because he could not gain access to my crawlspace (water), he placed a deterrent device outside the opening to the crawlspace. The service provider was professional, on time, courteous, and attentive to my concerns and questions.
1643398497
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNjbS1DRkxREAE!2m1!1s0x0:0xc25c40d5bff3d2f7!3m1!1s2@1:CIHM0ogKEICAgICcm-CFLQ%7CCgwI4YrRjwYQ8O2ByQE%7C?hl=en-US
Karen Lefkowitz
google
https://www.google.com/maps/place/?q=place_id:ChIJ1axg_nDbt4kR99Lzv9VAXMI
Thanks a lot for the review, Karen! We are so happy to hear that our services exceeded your expectations. We will continue to work hard to provide this level of service and we look forward to seeing you next time! If you should need anything before then, please dont hesitate to give us a call!
1643640450
5
I appreciate the automatic scheduling of maintenance appointments, the timely electronic submission of the reports and findings. And I have found the technician for the original appointment was very knowledgeable and had excellent communication skills.
1659983635
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1dDdYRUNnEAE!2m1!1s0x0:0xc25c40d5bff3d2f7!3m1!1s2@1:CIHM0ogKEICAgICut7XECg%7CCgwIk67FlwYQqPb6zAE%7C?hl=en-US
allen hirsh
google
https://www.google.com/maps/place/?q=place_id:ChIJ1axg_nDbt4kR99Lzv9VAXMI
Hi there Mr. Hirsh. 1st I want to apologize you're dealing with bedbugs but also that you had this unfortunate experience. We took a few days to respond because we asked our managers to pull the call relevant to this conversation as we wanted to confirm what happened. We recognize that you were told $150, and apologize that you were charged $350. Because of this mistake, I have asked that our accounting department credit you the difference which you should see within the next few days. If you don't see that, please feel free to message or call us to see if there's an update on your account. Once again, we apologize for causing you frustration, but do want to make things right. I assure you this is uncommon and will make sure it doesn't happen again. Thank you for reaching out and sharing your experience.
1660132644
1
I suspected a possible bed bug infestation. I called and inquired about an inspection. The representative said that an inspector would cost $99. I asked what inclusion of a canine would cost. She said $150. I said that doesn't sound like that much more, I will take it. When I looked at the charge to my bank account it was $350. When I called back the representative responded that $150 is what the canine inspector charges them, then insisted she quoted me $350. Note that it is stretching credulity that I would just happen to have remembered the exact amount they pay the inspector. Much more likely is she was looking at a list of wholesale prices and their retail markups and inadvertently quoted me the wholesale price. Especially given that there was no written estimate e.g. email to protect the customer, her dismissive comment that I could not possibly have been misquoted and no adjustment can be made is unconscionable. This a very dishonest business.