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My first time using Barn2Door was very smooth. The farm emailed me the day or so before my order was ready with a full invoice showing the final weight and fees. My second experience was terrible. I never received an additional invoice indicating the actual weight was more than estimated and a week later was charged for an order I already picked up from the farm. I will not be using this service again. If you have a set budget, then be very careful using this service.
Tony & Angela, thank you for your candid feedback. Were sorry that you had a less than desirable experience. Our engineering team works hard on our integrations, which will continue to improve and evolve. While no software is perfect, we work closely with our partners (e.g. Avalara, Mailchimp, Quickbooks) to build, test and certify our integrations. We always aim to improve how we build better software, together with our partners, to specifically serve Farmers. We invite you to meet with our Product Management team to share your detailed feedback, which we can incorporate into requirements for our engineering team. Your comments help us to continue improving Barn2Door for Farmers across the country. Thank you.
1635728138
1
Barn2door falls short in too many areas for the price they charge. The integrations are incomplete. You cant pull a report easily to understand how much a particular person purchased. You cant pull a report easily to understand how much of each product you sold. The MailChimp integration doesn't pull in the revenue correctly on deposit type orders. Its shows the deposit but loses the final payout so you cant see how much that customer spent. There are automatic emails that you don't have control over creating confusion between you and your customers. This is really a beginners platform for someone who has never had a website and is clueless on how to set one up. Its not for the profitable experienced farm business. Because B2D store is off site of your website you can not take advantage of facebook pixel and other marketing tools that help you drive more sales off less marketing dollars. I have been with B2D for almost a year now. Too many empty promises of fixing clunky issues and integrations that fall short. I'm shopping for a replacement platform. I wish I would have payed attention to the red flags when signing up. I wasted a ton of money setting this up to not be happy. I will be making a better decision next time. If it was $30 bucks a month I would probably deal with the issues but its almost $100 a month and they don't seem to have a plan to solve issues in a timely way.
Clint & Joy --- we couldn't say it any better. #1 Farm Hack. Our goal at Barn2Door is to provide the Software and Services to help you grow and manage your business - so it just works (while you're Farming!). We're delighted to have an opportunity to support your Farm business!
1623455985
5
Barn2Door is amazing! They multiply our farm's efforts exponentially. While we're in the field B2D markets, sells, collects/bills, tells us what to pick/pack, and how much to deliver where. #1 farm hack right here!!
Rhonda, we're happy to hear that the 1:1 onboarding support plus video assets have proven to be valuable resources for your Farm. We're thankful to have an opportunity to support your Farm!
1630978428
5
On-boarding with Chloe has been amazing. She walked me through sent videos to remind me how to use features of the website. I feel more confident and knowledgeable about opening up an online store this time around.
Adrienne, we're sorry you chose to leave Barn2Door before completing a website build. While the Barn2Door team was working on a Squarespace site for your Farm, configured your email service with Mailchimp, and setup your Farm ecommerce store --- we recognize that you were too busy to complete setup (and chose to exit). You do own the URL for your Farm (GoDaddy), and we encourage you to re-configure your old website to your existing URL. Unfortunately, a website is not "portable" across different content-management-systems (CMS) --- that is the reality of any CMS. If we can be of any further service, please contact us at www.barn2door.com/support
1647551131
1
This company took my money and produced nothing. To top it off the company accessed another URL I own and deleted its contents without permission, and cant currently recover the data. Misleading and stealing from farmersvery disappointing.
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