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Doozydogclub
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Doozydogclub reviews
Information about Doozydogclub
4,65
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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See example1640137078
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtX0thbEpREAE!2m1!1s0x0:0x1c465cffdb7d04f8!3m1!1s2@1:CIHM0ogKEICAgICm_KalJQ%7CCgwI9oKKjgYQ0J6Z7QI%7C?hl=en-US
Kiana Caton
google
https://www.google.com/maps/place/?q=place_id:ChIJParFdl5T2YAR-AR92_9cRhw
1
Bad first impressions often make for the only impressions. Unfortunately, this places poor communication cost them my business. My dog currently goes to an excellent daycare elsewhere but I was looking for a backup daycare that was in or at least closer to downtown for those times when it would be a more convenient location. I found DoozyDog with strong reviews on Google/Yelp and tried calling before scheduling a meet and greet to get some questions answered, as they werent addressed online. I called multiple times during their business hours and got no answer, so I left a voicemail. Nobody ever returned my voicemail. Despite the unreturned voicemail, I set up a profile online and scheduled a meet and greet two days in advance. Out of several appointments that showed as available, I took the latest available spot to allow myself time to go from work to my dogs current daycare (about 10 miles away), and then come back to downtown for the meet and greet. I expected some kind of confirmation email or text but heard nothing. On the day of the meet and greet, just a few hours before the appointment, I just happened to check the online portal to confirm the time, and it showed my appointment had been canceled. I received zero notice of this cancellation so had I not checked, I wouldve done all of that driving back and forth for nothing. Again, I called multiple times to find out what happened with no answer, but finally reached Kristen. She told me the meet and greet spots had filled up, and couldnt give me a clear explanation how that was the case when several spots had been available when I made my appointment. While I appreciate that she offered to find me another appointment for the next day, she did not explain, or even apologize for, the fact that nobody notified me of the cancellation. I ultimately decided this was not a suitable place for me to take my dog or my business and decided to stick with our current daycare. I just cant trust a business to care for my dog when they barely communicate with me.
1635012516
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNHX0lmalVnEAE!2m1!1s0x0:0x1c465cffdb7d04f8!3m1!1s2@1:CIHM0ogKEICAgICG_IfjUg%7CCgwIpJ_RiwYQoO-S-QE%7C?hl=en-US
Natalie Caddell
google
https://www.google.com/maps/place/?q=place_id:ChIJParFdl5T2YAR-AR92_9cRhw
1
Absolutely awful first time experience. The place was chaos and they canceled my appointment without telling me. Very poor communication and didnt even get my dog groomed there. They made a mistake and did not try to fix it. I called them for 15 minutes and nobody answered. Thank goodness I found a new place to go in such short notice.
1577466879
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURNLXZqVG53RRAB!2m1!1s0x0:0x1c465cffdb7d04f8!3m1!1s2@1:CIHM0ogKEICAgIDM-vjTnwE%7CCgsI__eY8AUQ2MTHSA%7C?hl=en-US
Ivan Ho
google
https://www.google.com/maps/place/?q=place_id:ChIJParFdl5T2YAR-AR92_9cRhw
Thank You!
1586479733
5
Very clean doggy day care facility. Friendly staff and reasonable prices. They even showed us around the inside of the facility which makes it above and beyond.
1592601498
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURjdDgza0F3EAE!2m1!1s0x0:0x1c465cffdb7d04f8!3m1!1s2@1:CIHM0ogKEICAgIDct83kAw%7CCgsImte09wUQgIn7Uw%7C?hl=en-US
Heidi Sutton
google
https://www.google.com/maps/place/?q=place_id:ChIJParFdl5T2YAR-AR92_9cRhw
Thank You!
1594167813
5
Great groomer in the neighborhood! Highly recommend. Great, nice, and kind people!
1637203762
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHLUo2UmVnEAE!2m1!1s0x0:0x1c465cffdb7d04f8!3m1!1s2@1:CIHM0ogKEICAgIDG-J6Reg%7CCgwIsv7WjAYQoLfIhgM%7C?hl=en-US
Lauren Steinberg
google
https://www.google.com/maps/place/?q=place_id:ChIJParFdl5T2YAR-AR92_9cRhw
1
Just had the worst experience picking up my dog. We came here recommended by my mother in law. Specifically, knowing that Emily regularly grooms her large doodle, who is known to be anxious and unruly during grooming visits. We wanted just a touch up around his beard and eyes, his paws and his private area (the face/feet/Fanny trim service that they offer). When he was ready for pickup, Emily came out and explained that Arlo didnt behave well and that the cut wasnt perfect, but she tried. Arlo was brought out and the cut was so very far from perfect. She shaved down the top of his head -which we never asked her to do. It looked like a cross between a bowl cut and a mullet and I couldnt even recognize my dog. The absolute worst part of the experience was Emilys reaction to my feedback. I calmly explained that I didnt like the cut and commented on how strange he looked. She responded that if we had decided to cut his body, that it would look way better. Well, you started the cut knowing you werent going to cut his body and we also didnt even ask you to cut his head at all. I would have rather her call me and tell me that Arlo was too difficult, and she didnt cut his face. I explained it was our first time to the groomer and tried to ask her the terminology that we used that made her think this is what we wanted- because I never wanted this to happen again. She continued to be extremely defensive and said well this is the doodle cut. I couldnt believe how unprofessional she was and that she continued to blame us, even though nobody was blaming her in the first place. The conversation was going in circles and at that point we would definitely not be returning customers, so I just said okay and walked out. Its a bit of a ridiculous thing because hes happy and healthy, but leaving the store I cried. Such a horrible experience. I wouldnt be leaving this poor review if Emily had taken our concerns seriously, tried to figure out where the miscommunication happened and attempted to rectify the situation. But here we are at least he is clean. Before and after pictures