Builders FirstSource reviews

1654294304

Dwayne Wilton

google

Hello Dwayne. Thank you for sharing this feedback with us. We sincerely apologize that you had a negative experience with receiving your windows. Our goal is to offer excellent service to our customers and we are sorry that you did not receive that. We are sharing this feedback with management for further review. If you still need assistance, feel free to reach out to our Customer Engagement Team at 844-487-8625 or [email protected] Please feel free to send us your contact and order information to [email protected]

1654550032

1

Very slow response, seems to have a lot of production issues and has zero communication skills. I was supposed to have 4 windows replaced as part of my new home warranty. They first showed up with new windows that had the same issues my current windows have. It's now been 2 months of waiting. Then, today they were scheduled to be here this afternoon between noon and 4:00. After not hearing anything, I called them and was told it would be delayed because (yet again) they had production issues. I asked the lady why they couldn't have let me know and she claimed she had no one of knowing without looking at every single address. I find that hard to believe, but either way, it's unacceptable. Beginning to wonder if these will ever be replaced and I don't have a real good feeling about how long our windows will last.

1653934624

William Ramsey

google

1

Chris Mull works for BMC. He likes to send racist messages on Facebook with his employers name on his page. Not to great a look for a company with a black man on their page. I wont be buying anything from them

1653589619

Will Mart

google

Hi Will. Thank you for taking the time to reach out. We sincerely apologize that you had a negative experience. Our goal is to offer excellent service to our customers and we are sorry that you did not receive that. We are sharing this feedback with management for further review.

1653681010

1

I went in to purchase materials but the employees seemed to be too busy chatting so i left. 11:25 today. Hire better employees

1653332953

Doug Gagnon

google

Hi Doug, thank you for rating and reviewing Builders FirstSource! We appreciate your feedback. We greatly appreciate your business and hope to see you again soon.

1653505026

4

Store seems a little hard to get into parking lot, always seems empty with merch and customers...however the garden center is nice and always great flowers

1652796714

David jolly

google

Hi David. Thank you for taking the time to reach out. We sincerely apologize that you had a negative experience with our customer service. Our goal is to offer excellent service to our customers and we are sorry that you did not receive that. We are sharing this feedback with management for further review. We value your comments on how we can improve going forward.

1652903954

2

They won't answer the phone most of the time , then when they do, they'll tell you they have something that when you get there they don't really have. Then deny they told you and when you call back to make sure you called the right place they won't answer because they know it's you. I've done alot of business and spent alot of money at this location. I wont ever go back Shop elsewhere, atleast then you won't be wasting your time.