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Hi Randy, Thank you for sharing your feedback. We take customer care very seriously at Rattlesnake Mountain Harley-Davidson and would like to learn more about your service experience. If you could reach out to us at your earliest convenience it would be greatly appreciated. Please send me your preferred method of contact at your convenience. Josh Bayley - General Manager Rattlesnake Harley-Davidson [email protected]
1663277728
3
I want to thank your team for not repairing my tire. I came in with a slow leak in my rear tire, but your guys wouldn't repair it. they said they could only replace it. So being that the tire only had 1200 miles on it, I went and bought a tire machine and took it off and repaired it myself. Normally when I need a new tire I would bring the bike in and have you guy's replace it, but now I have a tire machine so I can do it here at home and order my tires cheaper online. Anyway thank you for saving me a lot of money.
John, I would appreciate the chance to speak with you regarding your recent experience with our Service Team here at Rattlesnake Mountain Harley-Davidson. I would like to further discuss services regarding the cost of your repairs. Please email me with your preferred method of contact. Thank you, Josh Bayley - General Manager Rattlesnake Harley-Davidson [email protected]
1664548899
1
I never do reviews but having to deal with this dealership,especially the service dept. just recently was nothing but headache and frustration. Bought my iron 1200 about 6 months ago from this dealership, 2 months into owning it I already had to replace the battery that came with it because it was not holding a charge anymore. They wouldnt replace it because its not under warranty anymore either. Then about a month ago, 2 bolts from my rear belt sprocket backed out and snapped in half. I figured, something like this should be covered under my extended warranty so I took the bike to them. Long story short, I was told the rear wheel needed to be replaced and the rear belt sprocket along with some new wheel bearings and the cost will have to be out of my pocket since its not under my extended warranty. Since I dont have extra cash laying around for parts and labor for this bike at the moment. I now have a bike that I've only owned for 6 months that I cannot "ride" that's sitting in the garage. Thanks Rattlesnake Harley for this wonderful ornament that I bought for 11 thousand dollars from you guys 6 months ago.
Tim, we thank you for taking the time to write a review and share your positive experience with our Service Department. We hope you'll think of Rattlesnake Mountain Harley-Davidson next time your Harley requires service.
1659789880
5
The little lady in parts was extremely helpful and knowledgeable. The service department folks made sure my replacement Custom Dynamics indicator light was working correctly and it wasn't just me having issues installing it. They got me back on the road in no time. Big shout out to this dealership.
Hello Pam, I would like to speak with you directly in order to better understand your experience here at Rattlesnake Mountain Harley-Davidson. Please contact me directly at your earliest convenience. Thank you and I look forward to speaking with you. Mark Hughes - General Manager Rattlesnake Harley-Davidson [email protected]
1659757946
1
Lack of integrity.
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