Myopticpdx reviews

1627068299

Sarah Felix

google

Thank you for taking the time to share your feedback, Sarah. Our team works hard to provide customers with the best support possible and we apologize that this wasnt your experience. Please feel free to reach out to Greg, our Practice Manager, at 503-493-7070 or please request to speak with him when you pick up your glasses.

1627311458

3

I had a new prescription & went to Myoptic to get a new pair of glasses. Mimi Liedle was a good salesperson and optician when she was assisting me. However, the wait was long, even though I had an appointment. I was kept waiting while other customers were helped, which didnt make sense, since some of them appeared to be walk-ins. And even if they werent walk-ins, I had a scheduled appointment. She did eventually help me find a nice pair of glasses, but the wait was annoying. I am now waiting to receive my glasses & they should be ready in around two weeks. I will write another review once I get the glasses. So, bottom line - Myoptic has a talented optician & salesperson in Mimi, but it needs better management. And, in the two text messages asking me to do this review, they misspelled my name Sarag. Really

1632184646

Casey Cole

google

We are grateful and appreciate the time you took to leave your review. We love that you had such a great experience! It was a pleasure to serve you.

1625859714

2

Quick + easy appointment and friendly staff. Down to 2 stars because it took them a month to send an incomplete prescription (I had to call to prompt it even happening), then sent another, which Zenni couldn't fill because the values were in the "wrong places". Myoptic also "averaged" my pupillary distance (instead of measuring) and called my former optometrist to get my prism measurements (instead of measuring). I have no confidence in their prescription, so I'm going *back* to my original one (not in my insurance plan, but at least I know they do a good job).

1643352476

Melissa Bednarz

google

Hi Melissa, we're delighted to hear about your experience! We truly appreciate your review and will work hard to continue going above and beyond. We look forward to seeing you again!

1643382397

5

The staff at Myoptic is fantastic! Ive been in twice and each time a member of the staff has taken time to help me & gone the extra mile. As well as, provide invaluable guidance to find what works for me! Hands down my favorite optometry office and optometrist! Thanks to all the staff who have helped me - keep it up!

1614629551

Cocoa Buttafly

google

5

Awesome customer service from Mimi.

1660490866

Loraine Y

google

Hello Loraine, we want to thank you for taking the time to give feedback, as it provides us with the opportunity to identify our strengths as well as any areas which require our attention. Please reach out to our Practice Manager, Greg, at (503) 493-7070 to further discuss.

1660576312

1

Go elsewhere if you value your time, appreciate being treated as a person whose time is worth valuing, and prefer not to have to endure mild psychological torture as part of your experience. I've been coming here for over 5 years and I'm not sure what happened but things have really deteriorated here. Today's experience was so bad that the idea of never having to come back here brought me great joy. Nearly three months ago, I scheduled my annual eye exam. The earliest available appointment was a month out, but that's to be expected. Then, a week before my appointment, I get a call saying that they messed up and there's no doctor available that day. We'll have to reschedule. And that's another month's wait. Ok that's pretty frustrating, but I guess these things happen. Maybe some new hire made the error. I can extend some grace here. Two months later, I show up right on time for the appointment. They're running a little late. Fine, I read a little. Fifteen minutes go by. Twenty. It's been nearly a half hour before I get seen. A half-hour is a long time to wait, and I don't find this acceptable. Even better, when I told the receptionist that I would rather get dilated than pay the extra fee for the retinal photo, she somehow took that to mean "skip it altogether." I now have to come back in two weeks to do that part. That's today. Again, I'm right on time. Again, I'm made to wait 20 minutes. I get the dilation drops. They take 15 minutes to kick in. Five have already passed by the time I'm ushered back into the waiting area. But it's not 10 minutes that I wait. It's another 25 minutes because guess what- the doctor decided to see the next patient and go through their entire appointment, while I'm sitting there waiting. With dilated eyes! This means I can't read. I can't do anything but sit there and quietly freak out because I've missed my next appointment and this is starting to feel like a subtle horror movie. You can't just leave a dilated patient hanging for 25 minutes while they lose their mind with nothing to do. This was the most egregious part of my experience. You simply cannot treat people like this. This was supposed to be a quick 30 min appointment but it ended up costing me an hour of my life I'll never get back, made me miss the next appointment I had lined up, all while subjecting me to some low-key psychological torture. I don't understand why I was treated like this, like a person whose time and well-being is simply not valuable. I don't think that's very fair when I did nothing but be on time and try to extend grace for all the administrative incompetence. The whole experience had a very strong DMV vibe and the best part is that I never have to go back there again. I'm finding a new place. The end.