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AVOID & DO NOT RECOMMEND - simply asked for install quote of 2 new HVAC units, was willing to provide all details and pictures of existing units, and company NOT even willing to provide quote without coming to my house. Sure, Allied will say some total nonsense of not knowing this or that install which is RIDICULOUS as I am giving them details to gnat level degree of reusing existing lineset, drains, thermostats, ductwork, putting new ones in same easy accessible location, etc etc etc.
Adam I am sorry that there was an issue with price of repair costs, I am glad that the service was great that you received from our technician. We will do a better job moving forward communicating repair cost to our customers. Thank you for your feedback.
1620159266
1
Lance, the technician, was great. He was extremely thorough, gave honest advice, and didnt rush anything. Why the two stars then? Price gouging. I called 4-5 A/C companies stating I know I have a refrigerant leak and only need a fill up. Allied was the only place that would not tell me what the cost would be for the refrigerant. Everyone else said between $75-$120/lb. Based upon Allieds reviews, I went with them assuming they would be in that range also. Granted, the call was after hours which they charged an additional $30 for the service call; I was fine with that. The sticker shock was the $195/lb refrigerant cost that was not told to me until I got the invoice. A simple refrigerant service for 2 lbs was $531! Called and spoke with the Office Manager, Jeff, who agreed the cost should have been communicated, and he would see what he could do to help me with this outrageously high invoice. Havent heard from him, and he hasnt returned my calls. Buyer beware - get full costing upfront.
Jennifer thank you for a wonderful review of the service and Installation experience you have had with AAI. We appreciate you and look forward to serving you in the future. Jeff Shue President AAI
1645825548
5
I have used Allied Aire to service the heating and air at two of my homes over 12 years, and recently had them replace my heating, air and thermostat units that were over 20 years old. They have always been very responsive, help to educate me on various solutions and issues and are priced within my budget. They are a company I truly trust and would recommend them to anyone looking for ongoing maintenance, repair or replacement of their heating and air equipment.
Thanks David for a great review of the Installation we completed at your home. I know you will enjoy the comfort and efficiency of the new Carrier 5 Speed System. We appreciate your business and look forward to serving you in the future. Jeff Shue President AAI
1651592394
5
Victor and Tony at the scheduled time. They are both professional and friendly. Everything seems to be going smoothly. They take pride in what they do, and they treated my house as if it were theirs.