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Trudi Morphey
We took our kids and grandkids on a bucket list trip to Disneyland and Universal Studios. We are older and brought our own mobility scooters. The lines were absolutely horrible. We were in line for 3 hours for the Cars ride. We had purchased the Genie pass but they did not honor it on this ride. We were in a cattle guard like line with no restrooms or attendants or water. If someone required medical attention there is no way anyone could get through to help. People and staff were rude and pushy. We only were able to go on only 3 rides because of our mobility. No assistance at all. After 3 days we then went to Universal. All the staff was so helpful and friendly. They went out of their way to help us. As much as I used to love Disney we will not be returning. Universal Studios was so much better. Disney rides are getting old and dated. They definitely need to make accommodations for the mobility impaired. Im surprised they havent had lawsuits.
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Reyna Cruz
Hello, I took my three year old to Disneyland a couple weeks ago and the only thing he was looking forward to was meeting Spiderman and I have to say that I was disappointed in the whole experience.Spider-Man didnt really give any one on one time with any of the children but I was told by the avengers security around him to put my autograph book away because he wasnt doing any autographs and when I asked when he would be they told me whenever he feels like, Its really up to him and then another security guard told me You just have to catch him in the right place at the right time I know I may not know how all of the characters time works and I definitely believe they are busy but I dont feel like that is an acceptable answer to give to my three year old when we came all this way and paid all this money to see this specific character. My son was sad that spiderman didnt want to read his book as he would say it himself. I am not trying to be a pain or cause trouble but as a mother it upset me to see my son get his feelings hurt by his hero. I am sure my son is not the only kid was made to feel this way. All I could ask for is there be a better system so kids get the full hero experience.
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