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Thank you for providing your honest feedback. We are sorry to hear you were not satisfied with your experience at our Salon. In our Industry, it is very difficult to convey our Services over the phone, or on our website, as all our Guests are unique and have different hair characteristics and needs. The best way for us to expand our knowledge is through evaluation of each Clients situation and providing a remedy to create the ideal final outcome. We apologize your experience was not to your liking. We would like to ask for a minute of your time to hop on the phone, so we can talk further about your visit and use this experience as a learning opportunity.
1551130421
1
I personally will not be back. The salon is nice and Rosemary at the front desk is very welcoming. I met with Julian, the owner, and while he seems extremely knowledgeable (and may be talented), he is also very offputting the way he speaks of all the awards he has won....especially when I was hesitant about paying that amount of money. It felt like I was being manipulated by a used-car salesman. Pricing is also very different than what is on the website. Charging $400 + for a cut and partial highlight on shoulder-length hair. The website is very misleading in this area. They also will not quote you prices on the phone. You have to come in for a consultation...while multiple people stand behind you and stare at you while he tells you all the awful things prior stylists have done to your hair. I was disappointed and chose not to get my hair done. I had an uncomfortable feeling leaving and will absolutely not be back!
Thank you for the 5 star review! We are glad you are happy with you happy healthy hair! We strive for excellent customer service!
1546034752
5
Saverio, Rosemary and the friendly team provided me a great professional hair experience. I like my hair cut and Saverio advice on how to keep my hair healthy.
Amazing. I had a wonderful experience with great results. The staff is warm and extremely knowledgable. I definitely recommend this salon. They have gained a repeat customer. Thank you.
Sent my wife to get a bad hair cut fixed. Bad hair cut was not from this salon but another. 130.00 later and 24 hours my wife's hair looked worse. She went back to get the cut corrected, a little better but I expected more for the price. I am not used to paying more than 25.00 for my wife's hair cut so going all in at a professional salon I thought would be a good thing but didn't turn out that way.
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