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Jamie, we care deeply for our clients and apologize this hasn't been clearer. I'm sorry you didn't have a better experience with us and I want to better understand what transpired to ensure it is appropriately addressed. Please give me a call, at your convenience - my line is (215) 997-1111. Best, Vincent Durante - Service Director - 631-418-3282
1649336529
1
Worse service ever ! They really dont care and very unprofessional. Never going there again.
Frank, this feedback is very disappointing to receive. We strive to deliver a seamless and accommodating service experience for our guests, and it is concerning that we left the wrong impression. I would appreciate the chance to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Vincent Durante - Service Director - 631-418-3282
1649164612
1
Other than the service lady who helped me I felt like I was in every othe service department in a dealership I will have to find another dealership to go to and I don't think I will buy another bmw BMW HAS GONE DOWN HILL LIKE EVERY OTHER DEALERSHIP THIS DEALERSHIP IS THE WORST I GET TREATED BETTER AT DODGE
George - We truly value our customers and it's hard to hear that this isn't the impression we've left. I'm very sorry that your recent service experiences haven't been up to our high standards. I would appreciate the chance to speak with you directly and address these concerns, so if you're willing to have a conversation, please give me a call. Thank you, Vincent Durante - Service Director - 631-418-3282
1653408380
3
I hope this review reaches the right employee or employer that cares for honest reviews. The place was easily a 5 star place since 2018-2020 where I met a great staff who helped me basically rebuiltd my second hand bought bmw. Through this relationship I ended up purchasing from bmw a new 3 series and a few staff members have changed over the years. I must say as of 2021/2022 the place has dramatically lowered its customer satisfaction conduct. I literally pay bmw for my bmw ---and now apparently that's all I needed for them to stop caring about my business!! (guess I'm in the system job well done to the dealers ..) constantly miscommunicating service repairs/appts/ and details. They don't work too well with you either once your nerves are struck. This isn't intended to be a don't shop here message because I still feel the products available are top of the line as well as the store still operating quite well, this is more meant to point out that although this is a good place to buy a vehicle still, it doesn't mean that it wasn't a GREAT place that devolved to just a 'good' one. I expect better if I am being frank
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