Thephoneshopbatley reviews

1595091943

Kelly Mcdonald

google

Hi I just like to address this. Established since 1997, always work with honestly and give 100% good customer service. Proud to say due to our reputation of honesty, great customer service and after sales service we are highly recommended by Tesco and O2 in Batley. We put customers first and offer free advice and service for anyone having problems with phones. 1) If you book a handset for screen replacement or any other repairs and the phone is functioning, we perform a test check, check the cameras, fingerprint, home button etc. We could book the handset and do the repair, but we take our time and perform these tasks out of courtesy for 2 reasons: a) If the handset was dropped /damaged, it is possible other functionalities could be affected as the handset was switched on and running, hence may need replacing. b) Pre-existing faults before so do not want to get in to argument with the customer in regards to it working previously and now we have damaged it. 2) If we perform a repair then we ask for the password. All shops e.g. Carphone Warehouse/O2/EE require passcode or they will ask you to back your data as they wipe the handset meaning you will lose all your information. The request for passcode is NOT to gain access to the customer's data but to ensure that the handset is fully functional after repair and the parts the we have replaced are in correct working order. The request for passcode is not compulsory. We ASK the customer if they wish to give us the passcode. It is entirely up to the customer and we DO NOT pressurise them in giving us the passcode. It is up to their discretion. If customers do not wish to give their passcode, we will then perform a check when they come to pick up their phone, but when you pick up the phone and fault found, there will be a further delay as we will have to rectify the fault. This is our duty to inform the customer of all the available choices and possibilities and in no way a demand from us. We are very HAPPY with whatever the customer chooses. 3) When screen replacing, the screens are either smashed/ cracked. This makes performing any checks difficult so we take no responsibility except for the work we have undertaken. On occasions, after screen replaced, we see the message "iPhone disabled". This message is a pre-existed message and could be due to number of reasons: a) when screen was damaged, it could interfere with software and handset will have a mind of its own and start dialling etc. b) the touch screen has intermittent touch problem so when people input passcode, it misses certain digits and hence incorrect passcode entered. When done few times handset is disabled. This is not a problem we created and certainly not due to us trying any PIN codes! We work with full professionalism and would never attempt anything that would tarnish our business/reputation. We cannot be responsible for pre-existing faults and will not repair them free of charge. If it is a minor problem, we do perform repair and do not charge customer so be honest and we will do our best to help you. 4) The screen issue of cracking- Manufacture's will tell you screens don't start cracking itself. This is only done when they have had some form of impact. Our screens are original/ high-quality replacement screens. If it becomes faulty, such as touch not responding, letters, words and numbers jumping or any other defect we replace it without any questions. If screens has lines, cracked or lifted from the chassis, that is due to some form of accidental damage for which we cannot take responsibility. In these circumstances we will work with the customer to get matter resolved. Were very proud of the customer service we provide. We go out of our way to ensure our service is excellent. If, for any reason you believe our service was not satisfactory contact us and we will do our best to resolve the matter to your satisfaction. All we ask our customers is that be honest with us as honesty is the best policy.

1599310747

1

I've had 2 phones fixed here (screens only), first time no problem. Second time, requested the pin code which would give him full access to the phone contents, obviously I questioned this and he appeared not to like it, anyways we declined to give the pin code, but paid 75 pound for a new screen. When we picked the phone up, it was locked due to the pin being attempted and put in incorrectly too many times and only a week later the screen has started cracking! Also said everyone always requests pincodes when fixing phones, yet this is the first time EVER I have been asked for my pin code, and he never asked with the first phone strange

1522174834

Edward pearce

google

1

The owner is ok but never trust is brother will try and do deals with you behind is brothers back and if your stupid like I was you will never see your phone again add a Samsung s6 and I phone 4 off me never to be seen again kept making excuses that is friend was fixing tham and his friend add ripped him off this was one and a half years ago his name is jaz do not trust him. Would never recommended to anyone stay clear you have been warned

1597217337

Simon Leatham

google

We believe to be friendly and not rude to any customer's and help them with our service. We have repeat custom and new customer's on recommendation which is always great to see. Thank you.

1608202535

5

Very helpful and friendly.

1508253608

Toby Harrison

google

5

Great service. Nice and friendly. Always do there best

1499720898

Jordan Goodwill

google

1

Wouldn't advise going here, iPhone 6s replacement 55 relatively cheap Broke my home button in the process and charged me 25 for a new one which was the wrong colour to the phone as it was the only ones they had. I paid as I was in a rush and didn't really have much choice, definitely wouldn't use again. #sawmecoming