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We're so sorry we let you down. Our goal is always to deliver a five star experience, so if you'd like to tell us a little more about what happened we'd love to use it to improve and try to make it right with you. Thank you for your review!
1658756400
3
Fresh burgers and sides. 3 different sauces for you to try, self-service. Meat is very juicy, but for my taste very peppery. Cookers added tons of ground pepper to the meat, bit overwhelming in my opinion, since you cannot taste anything else. Be aware of this if you don't like or cannot tolerate pepper.
Thom - Thanks for reviewing our Hat Creek Burger Company restaurant at the Domain in Austin. We appreciate the feedback on the restaurant and are so sorry! We hope you'll come back again.
1655137252
3
Price was actually less than expected for a Domain restraunt. On my visit the place was in a little disarray and the staff looked a little taxed. It wasn't crowded, but I would have to assume they had previously had a rush.
Michelle - Thanks for being a fan of our food, service and play area for the kids! We hope we have the opportunity to welcome you back to our Austin restaurant again soon!
1650647070
5
This was our first time at Hat Creek Burger Company, in Austin Texas. I have to say everything was wonderful. Our amazing and beautiful cashier was absolutely, positively friendly and so helpful. She didn't rush us through - and I thank her for that. Our cooks were so fantastic, and while one of our orders was wrong, the speed at which it was fixed and brought out with a smile and apology was so refreshing. And the play area for the kids! Oh my goodness. Sitting outside to eat while my little one got to play and socialize with other kids was beyond great! Kudos and hats off to everyone who gave us such a positive and fun experience. (Great experience occured Thursday, 21 April, 2022).
Wendy - Thank you for reviewing our Austin restaurant! We're happy to hear that you al enjoyed your food on the patio while the kids got to hang at our playgrounds. We hope y'all come back again soon!
1653666024
4
Met friend with toddlers. Ate at porch table while they played on slide. Very nice place to hang out. I really liked the fried pickles.
Keith - We're so sorry about this! We really appreciate this type of feedback so that we can do better in the future. We our guests and are listening!
1663774241
3
We went here on a Saturday night and the restaurant was fairly busy. The food was fine but nothing extraordinary; of course, it is a burger joint. They had no ice for the drinks. The staff said it had not been working for several hours. I lowered the score to a 3 mainly because the restaurant seemed dirty. The tables had not been wiped and were not clean.
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