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Terri, First of all, we truly appreciate your feedback. We are always striving to grow and improve as a company. We are so sorry for your understandable frustration. This is not our standard practice and certainly not the experience we want our clients to have. We will be reviewing your comments with our team to ensure we highlight the importance of communication and attention to detail. We want to express our sincere gratitude for allowing us to work in your home, and if we can be of any help in the future, I will personally see to it that your experience goes smoother than last time.
1575407227
1
Although the cabinets in the kitchen and bath look nice, attention to detail and communication is seriously lacking. An estimated one week install took almost 5 weeks. Measurements were off multiple times requiring the cabinets to be retuned to the workshop. Holes were drilled in the wrong places and had to be fixed. Ultimately it was corrected but disappointed so much went wrong. This was not our first time working with a custom cabinet maker so the bar was set high that the installation process would go smoothly. We wanted the European style cabinets which we know are more challenging to install, but were told they had the experience. Throughout the process we kept being told we havent done this before. Most irritating was learning cabinets for our laundry room were still being built in week 3 when we were led to believe everything was ready on day one. The installation process had a lot of room for improvement as the mistakes impacted other vendors on our remodel. We will not be moving forward on any other projects with Cabinet Concepts.
We appreciate that you would recommend our company as we try very hard to leave our customers 100% satisfied! We apologize that you feel we have fallen short. We hope you enjoy your new island for years to come!
1506286682
3
A beautiful island just how I wanted it. In the end they did not accept responsibility for a few glitches. Attention to detail was lacking in a few areas. I'd recommend them.
Thank you Robin! We appreciate your trust in our company and enjoyed working with you! Enjoy your new space!!!
1580743656
5
I asked a few companies to bid on custom cabinets I was needing. Cabinet Concepts went above and beyond to assist me in making the best decisions to fit my needs. Excellent craftsmanship. I could not be happier with my new cabinets.
Awe, thanks for working with us on your island. It was a fun project and a beautiful piece!
1635780277
5
CCBD did a complete custom island for us. We described what we wanted, and their design team nailed it on the first try. We had custom pull out draws for pots and pans, hidden cubbies for kids paper, pens, and homework, and extra deep drawers for cooking utensils. I would use them again in a heartbeat.
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