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Good morning Mr. Schmoe! Thanks for making a whole new google account just so you could leave us this valuable feedback. We appreciate that you gave us a try and we're glad to hear that you were 100% satisfied with the licensed professional we sent to your home. It's hard to say how long the work would've taken since we didn't have the opportunity to perform any work and show you why the community has been choosing us consistently for over 40 years, but maybe you'll check us out again in the future. Have a great weekend!
1650630295
1
The plumber they sent was well mannered and seemed like a pleasant guy and I do not blame him for their pricing. Beyond that this Milltown company is horribly overpriced and I will never call them again. I would suggest using a smaller company that's not so greedy. They wanted 3K or 5K for less than a day's work. I've never felt as ripped off as I did by this company - they are HORRIBLE!!!
Hi Sarah, thank you for talking with our customer service manager today about the options that were provided to you. We understand that being able to start this project quickly was a priority for you and so we were glad you called us as we are typically equipped to start these types of projects either same day or next day. Other companies can certainly do the same work for cheaper but, as you mentioned, are not prepared to start the project until a week after you accept their proposal. While we ultimately were not able to compete on price, we appreciate that you gave us the opportunity to show you what we're all about. If you are ever in an urgent or time sensitive situation (or are simply sick of waiting for the work to get started!) we hope you will consider us for the value we provide in our ability to quickly and conveniently deliver guaranteed results. Have a great day and best of luck on your bathroom upgrade.
1657652443
3
Giving 3 stars because I did not actually use them and cant comment on quality or professionalism, however, I will say to future customers looking for a quote to do your due diligence before booking and get multiple quotes. I am unsure why they quoted us so high but two other plumbing places quoted us 1/3 of the cost Milltown quoted us! I am sure they are great people and do a good job based on all the reviews but wow was that quote ridiculous.
Thank you for your feedback and thank you for giving us a call to assist you with the plumbing your home. We knew you'd be in good hands with Matt and we're glad to hear that you were fully satisfied with your service call. We enjoy supporting our customers in Tewksbury so give us a call anytime you need us. Have a great weekend!
1659121577
5
Matt S. replaced 2 faucets, all new plumbing under sinks including shut off valves. Matt was knowledgeable, helpful with good advise and very thorough. A very pleasant young man, nice to work with. James & Janet Cooke
Hi there! Thanks for sharing your valuable feedback with us. We're glad to hear that our technicians Nate and Nick were able to wow you during your first appointment with us. Taking the time to address all of your questions and concerns and providing your with knowledgeable solutions is something you can count on when you call us to assist in your home. Thank you for choosing Milltown! We'll be here anytime you need us.
1648058813
3
This was my first time using this company and I am happy with the service. Nathan B was super kind and answered all my questions and concerns. Nick was also great. They both clearly knew exactly what theyre doing and were very informative. However it was very expensive.. $3400 for a water heater replacement
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