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We want to provide the best service and food possible to all of our customers, so it's disappointing the crab cakes didn't impress you. Our team should always make things right if there is ever an issue, and we're sorry this recent visit didn't match the level of quality we're typically known for. We hope you'll give us another chance to wow you in the future. -Thank you, Jeff
1646348969
2
my husband and I went to the Ogden tap room last weekend and I ordered the no filler crabcakes. The waitress said they were delicious light and all crab. When they came out they were heavy, greasy and lukewarm. When the waitress came by to check, I told her that they were heavy greasy and lukewarm and instead of offering to have new ones prepared, she simply took my plate with my remaining food on it and took them back to the kitchen to be reheated. They were returned to me heavy, greasy and slightly warmer. I was really disappointed and probably wont go back . Their food is usually good but they dropped the ball this time. And, they cost $22. What a waste of money.
Sawyer, we're typically known for our great food and service, and we're disappointed you didn't enjoy your visit. It sounds like you may have visited us during a busier time of day, and we apologize for the delay. If your food ever comes out not as you ordered, please let us know right away so we can make it right. We hope you'll give us another chance to wow you. -Thank you, Jeff
1643380965
2
Got seated quickly, but took 20 minutes for a waitress to take our drink orders and was rude. Food was average, nothing special. Will not be eating here again.
Jack, we're sorry to see you didn't have the best time with us. Our team takes pride in showing you a great time, so we'll be sure to address this with our staff. If you give us another chance, we'd love the opportunity to provide you with a much better visit. -Thank you, Jeff
1661432551
3
service was slow as server was having a major conversation with another patron
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