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Sam is the best human on earth. And so is PPG. Edit; original post was from TCG Con in Louisville, KY. Went to the store front in Miami, and the customer service wasn't great. I was curious about a card that was listed as "heavy play" and wanted to see it before buying it. I was told I had to purchase the card, then see it, then if I don't like it return it? I dont understand why I wasn't about to simple see the card instead of paying to see it essentially. I'm sure the people are great, but customer service and weird business practices for sure. Side note: I was there for yugioh and even saw binders marked yugioh and they were not offered when I asked about singles.
Hey Philip! We apologize about the resealing you claim to have received from our product. These were purchased second hand by customers who often sell us sealed products and singles. Do you mind providing proof of a video opening of this claim? Send it over to [email protected] Anything you can do to help us track if this is legitimate would help catch the potential suspect. Thanks!
1647350312
1
I am very disappointed with the product I received from this store. Unfortunately, all the packs in my Hidden Fates Elite Trainer Box were resealed. Meaning that someone opened the packs, resealed them with a iron and glue, then put them back into the box and resold them. I have photo evidence of the obvious resealing technique that was used. Edit: after contacting their store about this claim, I was met with skepticism and asked to provide a video of me opening the cards to verify. Which is definitely something people do when they buy a product from a "legitimate" store and expect factory sealed product. Review holds firm (Customer service 0-Stars)
Hello, we are so sorry to hear you had a bad experience at our shop. We very much value our customers and do our very best to make sure it's a positive experience every time. Would you mind emailing us at [email protected] with more details about your order so we can resolve any issues you experienced? We look forward to an opportunity to help you.
1638993514
1
my girl bought me some cards from these guys terrible customer service, packaged damaged cards and better yet used worn holos pretty shady place never buy from these guys!!
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