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Adam Im really sorry this was your experience. As youve stated weve always prided ourselves on getting it right. We appreciate your review and your barber will be reaching out to you to try and accommodate you further. Again I apologize.
1665323435
2
The person who cut my hair did not in any way respect my request for my haircut. I have a hard time not being angry about the haircut I received yesterday after I explicitly told my hairdresser that 1. I did not want my hair cut short. 2. I explicitly showed them a picture of what I wanted. 3. They did not tell me from the beginning what that they were going to fade my hair. Regardless, even after all of that, they still gave me a fade. It's not that it looks bad, it just is not what I wanted. It doesnt fit my headshape, or my personality. At all. I told them that. I made it explicitly clear multiple times. Not even just during this visit, during my previous visit as well. The picture I showed the stylist did not have a fade. So what gives? I have deep rooted trauma with having my hair cut short. I know that sounds over dramatic, but I really do. Now I am forced to either wear a beanie and suffocate my already falling out hair, or say screw it and shave it all off. I am very disappointed that I was not listened to, and my one simple request of not cutting my hair super short was not honored or respected. I have been a regular with this establishment for about 3 years now. The service has always been great, the people have always been nice, and I've never run into any issues until yesterday. I always tip because I know that the people there are good people. That being said, I have a really hard time looking at myself in the mirror now, and it's entirely their fault.
Hey there. 2 hours before your appointment you receive a text reminder that gives you the door code. Its for the safety of our barbers as well as our clients. I will have your barber contact you.
1638333640
1
Made an appointment online for 11:30. Got there at 11:20. Doors were locked. people inside did not open them or acknowledge I was standing out there at all. Stood there for a couple minutes and left.
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