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Thank you for letting us know how we can do better in the future. I would love an opportunity to discuss what happened so we can make it up to you as what you described in your review falls far short of the standard we set. If you need any future work, please ask for our Service Manager and he will make sure you are given a generous discount to make up for your prior experience.
1593379546
1
These guys are the worst. They stood us up twice while we were waiting for hours and they never bothered to call to say they were going to be late or weren't coming at all. There are some good plumbers out there but this outfit is not among those. I guess they have a lot of work, as they just don't seem to care.
I called HPS on a Friday morning about my busted water heater that was flooding my house and thankfully they came that afternoon and replaced it. Super timely and helpful. However the technician, Manny, was a real jerk. Left a huge muddy mess all over the laundry room near the heater and left trash everywhere, including the yard. The plumbing work itself was great but the guy was a terrible experience.
Thank you for leaving a review for Albert and Manny. They are two of the finest plumbing technicians we have had the opportunity to represent us in the 60 years we have been in business. We appreciate your time to let us know of your experience and are so happy you will consider using us again in the future.
1593379064
5
I'm pleased to share that I received exceptional service from Albert Sanchez. I had a plumbing issue in my master bathroom and Mr. Sanchez was thorough in his examination of the issue. He kept me informed about everything he was going to do as he was working. He was also very conscience of entering my home with appropriate protective gear so that he wouldn't get my floors dirty or contaminate anything inside. His partner Manny came just in case they were needing to go under the house and look for leakage, and he too was very professional and personable. I'm SO PLEASED with the work Mr. Sanchez provided! Thank you HPS, your company will be the first I call if ever I have issues in the future.
Thank You for the positive feedback, we are happy the technician did a great job
1637171737
3
My sink busted. I bought a new one and called Hps for a quote to remove the old sink and replace it with the one I bought, and we agreed to do the work the following week. Plumber showed up the following week at 1pm and pulled the old sink, cut the counter to fit the new one, redid the plumbing from sink to the wall, and installed the new sink. At 330 the plumber left. Great work. Hps cost for the service: $750. That's $300/hr ($750/2.5hr), (and the plumber mentioned that it took him much longer than he thought it would.)
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