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Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
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79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Product reviews
Collect positive product reviews from customers for your e-commerce brand's online store and increase sales and SEO
Dear Charles We are so sorry that you had such a poor experience. We will look into this as obviously we do not wish our customers to be kept waiting at all. We hope that you will call again and that we can renew your confidence in our service. With best wishes Stephen James Blackheath
1613563838
1
Called them to ask for advice. Had me on hold for over half an hour. Not good enough!
Dear Mr Zafani I am sorry that you did not have a good experience at our Blackheath Centre. I have spoken to the Manager Paul and understand that you were endeavouring to purchase a car with financial terms which we were not able to offer. I hope that you were able to find a deal elsewhere and wish you well. Best wishes Stephen James
1596009535
1
It was one of the worst experiences i did have in life from the manger Paul is very very disappointing and wasted my time as it was really roud and miss gorgin customer I believe his one of people gorgin book form cover as it was really not profitional at all I will never recommend to any one to vist BMW dealer in lee hight Road.
Dear Marius Thanks so much for taking the take to give Stephen James Blackheath a 5 star review. We are delighted that you enjoyed your visit and we look forward to welcoming you back. Stephen James Blackheath
Thank you so much for taking the time to give Stephen James BMW Blackheath such a great review. We are delighted that you were offered such great service from Declan and Paul and that you are enjoying your 1 Series. We look forward to welcoming you back. With best wishes Karen Hosker Aftersales Dept
1596614838
5
The team were very pleasant and knowledgeable. Declan was especially helpful and took his time with us when finding a new car. He didn't apply pressure at any point and was extremely patient. I had a lot of questions and some concerns due to previous experiences from other dealerships and companies and he and Paul ( the manger) relieved them all. The car we bought (1 series, M sport 118 1.5 ) runs beautifully and is a great match for me and my family. It has a lot of perks. Thanks again guys! Bea
Honestly, I just had a shocking customer service experience with the store manager and one of the sale staff (Mr Ali). How they deal with me ,while I was with my mum is truly embarrassed moment. I hope nobody going through similar experience like mine.
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