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I came here Yesterday and was completely appalled by the way that I was treated by the staff after writing a review the staff has begin to leave fake comments under my own business which is very cowardly rather than addressing the issue at hand. This place is completely unprofessional and not representative of the community of West Hollywood. How do I know it is the staff making the reviews because theyve all gone up within the last few hours which is quite coincidental when we have a an amazing track record with the community so it really doesnt matter weve been here for years. But Im going to continue to document the behavior of this business also let it be known this is not a place you want to frequent terrible energy I would never have someone put a hole in me pierce me with this type of low vibrational energy.
I came around 1 1/2 hours before closing (luckily I came before they stopped taking walk-ins) and I was pierced around 15 minutes before closing. I understand working under crunch time but my piercing felt very rushed. The piercer was sweet and the 3 staff that were at the front of the store were kind as well but I did not feel comfortable. I wasn't asked to look at the placement before it was pierced and she had to go into another room while blood was left running on my ear instead of being prepared with gauze. I have more than enough ear piercings but I feel like this doesn't excuse not fully walking through what you're doing during the piercing process. I don't know if she was a new piercer or what but this experience really turned me off compared to other APP piercings spots and even tattoo shops I've been to.
Clean comfortable environment, welcoming courteous staff and they are so crafty with their art that the piercing process does not hurt like one would expect. You want a good piercing you must see these guys.
A week ago I went to this place to get an earlobe piercing. Penny received me and did the piercing. The entire operation took less than a minute. It was only after I got back home did I notice that the piercing was crooked and it looks very uneven from the other ear. I tried sleeping on it to see if I'd feel ok with it the next day. I decided that it positively bothered me. So I've trying to call them for a week now to reach a resolution. At different times of the day on different days, 10 plus calls later no one ever answered the phone. Their voice-mail is full so can't leave a message either. It's extremely disappointing to not spend 5 extra seconds in the first place to ensure the most basic of piercing jobs is done correctly, then it's even more unprofessional to not let customers reach out to you. The customer service is really nonexistent
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