Servprothedutchfork reviews

1593056891

Rhonda Frick

google

1

1652887996

Don Anderson

google

Don, we're sorry you feel this way. We went to great lengths to explain our services and charges. Please feel free to call our office if we can help with any additional questions or concerns you may have. Thank you.

1652907549

1

Unbelievable. I see that these guys have great reviews so I hate to give a bad one, because I don't ever give a bad review unless it is warranted. We had a water leak that caused some damage to our basement and immediately called a plumber to repair (water was coming through the ceiling). We then called our insurance company who recommended that we call a restoration company, so we did. We had a previous issue that Servpro (not this location) helped us with in the past and had no issues whatsoever. They sent out two nice guys who accessed the situation, realized it wasn't much to clean but thought it would be a good idea to run a fan and humidifier in the bathroom that had the leak. while down there, we noticed that another pipe had a crack in it and had a slow drip. The plumber was coming back later that day to repair, but some reason they thought it needed a fan and humidifier in there (for a slow drip that was landing in a bucket). Not sure what this accomplished? They were supposed to come back the next day and pick up the equipment, except we found on the invoice that someone came to "monitor" the units instead, even though we never saw anyone. There was a bad storm on Friday and they claimed they didn't have any available techs to come get the units until Saturday morning. The only issue is, is that we were going out of town, so they had to come at 7:45 in the morning to get them, which they did. At this point, Servpro has spent a total of 45 minutes dropping off and picking up these units that should have been here for 1 day (now here 3 days). We asked for the quote to repair the damage downstairs and never received it. Since we were going to be out of town, we didn't have Servpro come back to clean up anything. We did it ourselves. We then find out that the damage wasn't worth making an insurance claim, so we had Servpro send us the bill directly and I could not believe that the bill was so over-inflated that is seemed like insurance fraud. They had a list of things that were supposedly performed, that definitely were not and tried charging us for them. Again, they were here for a total of 45 minutes on the 2 trips, yet they charged us for 4.5 hours plus 1.5 for another item (what?). They charged us $82 for spraying antimicrobial agents, but that never happened as we were with them the whole time, plus why would you spray around a bucket that is catching a drip? Then they charged us $208 for "clean floor heavy", that they didn't actually clean (we did). They charged us 1.5 hours for "content manipulation", but they didn't have to move anything at all. I called and spoke with someone about adjusting my bill since we were going to try and cancel the insurance claim and handle it ourself, but they said the owners wife would have to call me later. Instead, the owner himself, Chris Cromer gave me a call and seemed fairly professional at first, but when I started questioning his charges he seemed to get a little defensive. He was able to remove many of the charges (as they were never performed and FRAUDULENT!), however there was still a question as to how he can charge me 4.5 hours and 1.5 hours when they were there a total of 45 minutes between both visits, so I asked him to get that adjusted and his reply was "we charge the industry standard". So apparently the "industry standard" is to overinflate your labor hours by 500%. If this is legal, then it's no wonder we pay so much for insurance as insurance companies are paying these claims out blindly, which is what would have happened here if I hadn't gotten the bill. Today, 5-18-22 we received an email stating that we had an outstanding balance and have been avoiding phone calls, emails, and certified mail (which is all untrue) and that if the bill isn't paid within 5 days, they will get a judgement and place a lien on our property..... We literally got the final invoice a few days ago and they are already talking about placing liens? They seems awfully aggressive for a company that did everything the wrong way and I will never recommend this company to anyone.

1612125219

Trina Bryant

google

Trina, we're glad we could be of assistance! Thank you for choosing SERVPRO of The Dutch Fork!

1612277419

5

I like that Servpro came out to my home and was able to advise me on what steps to take to dry the water from my floor that would be less of a cost to me. I really appreciate the company honest and advise. I definitely would recommend Servpro to my friends and neighbors.

1664572703

Scott McCarthy

google

Scott, thank you for trusting us to assist with your recent water damage!

1664827848

5

Ive always recommended ServPro to others and I finally had to use their services and couldnt be happier. They communicated and gave great advice on what to do and took care of my damage. Im extremely pleased with their service and highly recommend them for all your needs should a disaster happen.

1594974471

Steven Robinson

google

Steven, thank you for sharing such kind words! We thank you for choosing SERVPRO of The Dutch Fork for your restoration needs!

1611587927

5

ServPro did an outstanding job. Arrived when promised, Explain step by step procedure. Continually monitored until the needed results were arrived at. Explained what was needed to restore back to the original condition. Very pleased, Would recommend highly!