Theframeroom reviews

1627598702

Erick Ball

google

1

This place is a scam. I had a very simple job (replace a plain black 9x12 frame 1 1/8" wide). They told me it would cost $120 and take 3 weeks. I checked in 4 weeks later and they said actually they couldn't do it. Instead they put on a different frame, but when I picked it up it was the wrong width. I got the right frame put on at Michaels for $12 while I waited. Frame Room offered to paypal me a partial refund because their second choice frame was cheaper, but they never sent it.

1630682285

Charlie Dunbar

google

1

I recently had a horrible experience at this store. I took them a concert poster I wanted framed, and I admittedly had no design skills or anything of the sort, so the person working at the store (who also turned out to be the owner) picked out a frame for me. It looked really good, I was very happy and I went ahead and purchased the frame, leaving them my artwork and being told it should take 2-3 weeks. 10 days later, I get a phone call that the frame I ordered is out of stock, and I should go into the store to pick a new one. Taking 10 days to notify me that the frame, which the owner selected for me, is out of stock rubbed me the wrong way. The day after receiving the phone call, I walked into the store to choose a new frame. The associate working in the store this day did not know that I would be coming in, despite the phone call I had yesterday with the shop, and was unable to locate my artwork so I could see the frame with the poster. However, she said, Kory would be in all day the next day and I should be able to talk to him then. The very next day, I walk into the store around noon and Kory is not there, but would be there "any minute now." I leave and come back 20 minutes later, and Kory is still not there. I ask the employee to have Kory call me when he does indeed get in to the store and leave to continue with my day. At 5 pm, I get a call from Kory, and he arranges to meet me with my artwork at the store on Saturday around 1. Saturday at 1 I walk into the store, and neither Kory or my artwork is in the store. The employee calls Kory for me, I talk to him on the phone where he says he forgot about the meeting. We, once again, arrange to meet at the store with my artwork on Monday. Monday comes around and I go to the shop. Kory is not at the shop, again missing another arranged meeting. But my artwork is there, and the employee at the shop, Brittany, is very helpful in picking out a new frame and getting it ordered. Still feeling a little bit off that Kory missed the meeting we had planned, I ask her to have Kory call me when he gets back to the shop. The next day, Kory calls me and I explain to him everything that has gone on and why I'm unhappy with the service I've been given, and he tells me that taking 10 days to inform me that my frame was out of stock was actually 4 days ahead of schedule, and that he did not know the frame was out of stock when he recommended it to me, despite that the time he spends on inventory and stocking has doubled recently due to supply chain shortages. Overall, my experience at The Frame Room was very poor. Only redeeming quality would be that the employees are pretty good at picking out frames that compliment the artwork.

1494994013

Fred McGuire

google

5

Kory at the Frame Room is the best in the business. I have had multiple items framed and the design and quality is unmatched.

1609721541

Nicholas Vulpescu

google

Thank you for this wonderful feedback, Nicholas! We'll let the team know they're on the right track with delivering only the highest standards in framing :)

1641570669

5

This place brings experience and an artist's eye to the process of framing. I had several pieces framed here, and the staff were very patient and helpful in guiding me through the process. With a strong eye for color and texture, they made some suggest that greatly enhanced each piece that they handled. I love the results!

1544918356

John Golightly

google

Hi John, Im certainly sorry for your disappointment. We stand by everything we do and if it seemed I or any member of my staff was indifferent, my apologies there as well. As for the poster, we used the same exact mounting process as the first go around that left discoloration. Given the same exact process did not damage it, I dont really know what happened but as stated during the replacement process, I had created a digital backup in the case the 2nd poster didnt mount to print a replacement free of charge. There was just something wrong with the original posters inks that reacted poorly to the dry mounting process but I thought given having a backup plan was both prudent and showed our commitment to making sure this was done right in the end. As for the chip in the frame. We inspect, wrap, and safely store all our finished products. We photo them as both proof of their condition and as further QA and design training for our employees. We didnt see a chip in there, but, as I stated we stand by EVERYTHING we do so bring it back and Ill have a frame ordered and joined for me to switch it out immediately. I work extremely hard for each and every customer I have and thats why we have so many repeat customers. I knew eventually wed have someone who was unhappy and Im sorry it was you. You have my email. Email me to confirm you want to switch the chipped frame out and Ill have it to switched out this week if I hear from you by Thursday. Thanks again for your patronage and I look forward to working with you to get the frame fixed. Sincerely, Kory Owner of The Frame Room

1545089223

2

It's a wonder this business gets any repeat customers. They ruined my poster in the process, were largely unapologetic, and then took forever to get my second print back to me. Staff seemed indifferent throughout the process as if I were inconveniencing them. Wish I could say the final product made the hassle worth it, but the frame itself came with small chip in it.