Optical Outlets reviews

1654771494

Jim Yousse

google

3

The staff was friendly, and the Doctor did a good exam. The reason I will only give them a 2 star is because of their pricing. I was using my insurance benefit. It allows up to $200 for a pair of glass. The eye exam is paid separately. I picked the cheapest frames and the cheapest single vision lenses. They told me that the price would be $228 and I would own $28. I left without any glasses. I called back and spoke with them again to see where the problem was and was told again that their cheapest frames are $99 and cheapest lenses are $129. They advertise 2 pair of glasses for $69.99 and that includes the exam. That may no sense to me. Also, I asked for a copy of my prescription and what they gave me was incomplete. It only included sphere and left out cyl and axis. I wouldnt be able to use it to order online if I choose to. Im not a fan of this type of business practice. Update: I was contacted after posting this review. They wanted to correct the problem. They adjusted the price so I was able to get the glasses for the $200 that was allowed by the insurance company. I thank them for addressing my concerns.

1654717998

Joy Scott

google

Hello Ms. Scott, I am truly sorry about this and want to make sure we assist you. Please email me at [email protected] so we can get this handled.

1654719444

1

I have been trying to contact this office for over a week now, just to get some replacement glasses, they always send me to a elevator music and they never pick up the phone, either the line rings forever with no answer, or they forward you to elevator music forever and they dont answer! This office definitely needs some better customer service and obviously a new staff! I have never experienced this type of customer service ever before with optical outlets until I moved here to Orlando! Unfortunately now that I am located here in Orlando this is the office that I went to and Im not sure if I can contact another office to do the same thing, but this office is a waste of time and the staff operates business extremely poorly!

1654706399

Liz Cotto

google

4

Mi experiencia fue buena, el personal es muy comunicativo. Dado al gran volumen de pacientes, no pueden dedicarte mucha amabilidad. Jennifer hizo una excelente labor ayudándome a seleccionar las monturas. y Marilyn fue muy amable en la entrega de mis espejuelos. Hoy es mi segundo día que los utilizo y espero que esté bien realizada la receta .

1654692096

Joey Saint

google

Thank you for your feedback

1654782054

5

Joey was absolutely amazing and helpful. He picked the nicest glasses out for my kids.

1654628939

Angelita Servin

google

5

Eunice was polite and real helpful Maximize my benefit without been from my pocket and service 5 star service excellent. Her knowledge help me pick correct prescription