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First time I was there, so nice and everything was Great. Today, went there for followup and was terrible. I went into for my blood and this guy was extremely rude, made me feel uncomfortable and plain mean. I was in shock. He gave a rude comment like "well, let her take your blood" --- she looked shaking her head like she didn't want any part of his rudeness. And he didn't let me pick which arm - he was mean while the needle was in me, and now I have a red mark on my arm the side of a quarter. My arm is in pain and it's completely black and blue. It hurt the whole time he did it - and he was awful, just awful. I am waiting two weeks, but if anything is more of an issue I will seek some help in reporting him to the city, beyond that office. If it's permanent, then I will seek additional help. This guy who is sticking the needles has buttons all over him about penis's and sucking cock and just many crazy buttons all about sexy - just totally weird, unprofessional --- it shows a total disregard for the seriousness of the office. In fact, I will look at reporting him tomorrow to someone who runs the office. I don't know how any person who directs that office will allow such behavior. I've had my blood taken more than 70 times in my life, and I've never once been black and blue and red like this - and I've never once seen it hurt like this. I feel it was done on purpose to me - just because I told him that the lady 7 weeks ago did not prick my finger, but dipped into the vial. (which she was training someone else) - this guy when he heard this, was simply upset about it and I ended up taking his anger. I feel like the whole thing was crazy, unprofessional, out of line - and I highly highly recommend if you see this guy RUN and ask for someone else to take your blood.
We are sorry to hear about your negative experience at City Clinic. It is true that we do not test everyone who requests it. If patients do not have symptoms we make decisions about testing based on risk factors for STDs. Age, gender and sexual practices are some of the things we consider. It is our practice to reimburse anyone who is not happy with our services. If you are seeking a refund please call our main number at 628-217-6600 and ask to speak to our nurse manager who will be happy to refund you.
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They took my $25 "donation" then told me bc I'm 35, not 25 they wouldn't test me. Then my partner called and asked if they discriminate based on age, which they denied. Then they said "well, actually bc you're in your 30s and not 20s we won't test you." Don't donate, they'll just take your money then deny you. Very shady operation. So if you want to lose $25 and not get tested, I def recommend this place. Thanks for replying. I understand.
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