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I called this company for my washer that was coming up an error. I have a 3 week old and the washing is very important. They came and fixed the problem but only a month or so later it was having the same problems. They tried to up sell me a pump so I had I local business come out and they had only cleaned out what was clogged that as still in there from before we purchased the unit. I was also informed that I just needed a gas-get ring. Originally a $50 part that they were trying to sell us a $350 pump. VERY UNHAPPY!! Do not use service.
Hello Mrs. Summers. Our office manager has been trying to get in contact with you to address the concerns stated above. Can you please contact our office 402-706-9931 at your earliest convenience. Thank you.
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Have a hard time with my dryer not heating our clothes. It takes 2+ cycles to dry a load of laundry. My husband is fairly handy and we took the dryer apart and tested the heating components. All tested fine. We vacuumed the dryer out while it was apart. We cleaned the vent from the dryer to the outside of the house. Everything we could think of. Still no luck. Called ASAP to come check it out, maybe were missing something. Our tech did absolutely nothing. He tested how hot the dry got and said this is normal. My husband asked what is considered normal. He responded, this is. The tech told us we need all the heating components replaced and it would cost almost $500 dollars. We asked if he was going to test them and he said he didnt have to. That he knew what was wrong based off of experience. Well they all tested fine not even a month ago, so. I called the office to get our $$ back and she was going to look into it. She said he doesnt have to take it apart because they have a diagnostic tool they hook up, similar to a car, where it will give you error codes. We told her he didnt even do that and that he knew what was wrong based off experience. She told me that when you go to the dr.s office they give advice based off of their experience. Youre kidding me right. That may be true, but dr.s still run tests, I.e. blood work, X-rays, scans, etc. to confirm, or not, their diagnosis. I will never use this company again. And by the way, Im a nurse and am very familiar with doctors. Some I would not recommend and ASAP will also be in that group. Theyre in the same category as dr.s now I guess.
Very quick to respond and return my call. They were polite and got the job done quick. They were very respectful of our house and fixed our washer for us. We thought wed have to buy a new washer dryer combo so this saved us tons of time and money!
My property manager hired them for a simple job that included a $4 part, $79 labor plus tax. When the invoice arrived, they also charged an $85 service fee. In my research, a service fee is not charged when the company is hired to complete the job. They were paid promptly for the job, less the service fee. I sent them documentation regarding industry standards for "service fees not being charged" if hired to complete the job. I included my name and phone #. It made no difference to them, they continued to send me harassing invoices monthly that now included late fee charges ... then, sent me to collections. I can not recommend them. Highly unprofessional displaying poor character.
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