Mcarthurhomes reviews

1454123893

Jesse Ward

google

1

Be careful with mcarthur. They will nickel and dime the hell out of you. They took $500 bucks from me and weren't willing to work with us on anything. DONT EVEN ASK FOR ANYTHING SPECIAL! They won't work with you. Beware.

1615748195

Tyler Burraston

google

Tyler, we are sorry your experience wasn't a great one. We sincerely apologize for the delay in construction and try our best to keep our customers informed of unanticipated delays. There were three homes that went beyond our original estimated completion date this year. We are so sorry one of the homes was yours. Your Superintendent mentioned at your walkthrough he would do his best to locate rocks for you. Rocks have been located and the Superintendent will be in touch. We are sorry your experience with our lender wasn't what you expected or deserved. We have discussed this with them and are making corrections. The larger lots you are referring to were significantly more expensive for us to purchase and are priced proportionately. You are right, the premiums are now lower, but the base price for the homes on the larger lots went up. If you were to purchase a home on one of these lots today, you would be paying the same or more overall. Again, we are sorry you didn't have the experience we strive for all of our customers to have.

1558034852

2

tl;dr Two stars because we're happy to finally be in our home and (hopefully) past dealing with McArthur; also the sales agent in our area was pleasant to work with. The negatives outweigh the positives, though, and I did not enjoy lining their pockets in gold. My advice: seriously look at other builders before deciding on McArthur. McArthur would like you to believe there is something special about them and their homes; there isn't. The experience was worse than building with Holmes Homes (which should be telling considering the recent publicity Holmes has had). Why? 1. They were over a month late on the completion date. Okay, things happen; we understand. But once they knew the completion date was going to be missed, getting a new completion date was impossible, and the next dates given were missed also. This makes it incredibly difficult to plan around getting time off of work, oh, and the rate lock for your mortgage. 2. Our front yard has a severe slope, which we were (to a degree) aware we would need to deal with, fine. So, in an effort to work around this, we asked to keep some large boulders that were sitting on our lot. We were told that was not a problem, and that they would be sure to note that they were ours so others that were interested would not take them. With the understanding that we would have those, we made plans to use them in our landscaping to ease the slope in the front yard. We came to checkout the house a week or two later, and the boulders were gone. They'd been moved up the street and given to another customer, who happened to be a... squeaker wheel than us (there's a lesson in there somewhere). This is going to cost us a not-insignificant amount of money to have a landscaper acquire boulders and transport them to our lot. 3. We initiated the contract with their preferred lender (yes, not a direct McArthur employee, however, they are surely an agent for McArthur if we're being told, and are given perks, to use them) under the impression it would be beneficial for us. We shopped around and found the fees were higher with the preferred lender and decided to use a lender of our choice. We informed the preferred lender that we had chosen another company to work with and were immediately berated with messages from this agent. He was rude and very condescending, making sure (like in any bad break-up) to tell us we won't find anything like him and that we're making a huge mistake. Need more reasons? Okay... 4. In their meetings, they like to spotlight hard/difficult conversations that their agents dealt with the past week... Well, my wife and I asked about the premium for the lot we wanted because it was higher than the rest that were available on the street. We were hoping to bring this in line with the rest since the lot wasn't all that much larger (at least, it didn't seem enough to justify the additional cost). Of course, being powerless in this situation, nothing happened. Found out this conversation was highlighted in their meeting (we're young-ish and naive, I promise this wasn't a difficult conversation). But we also asked about the estimated cost for lots behind ours (which are nearly double in size). We were told they estimate selling them for around a $40k-$60k premium. Okay, well, those were definitely out of the question. We moved forward with the lot we now have. Come to find out those lots are now selling for $5k-$6k premium. I won't say what we paid for ours, but it was significantly more. A drop from 40k-60k to 5k-6k cannot be attributed to a market fluctuation at this point in time. This is simply a case of us being worth more to them now than in the future. I think I have a sign on my back that says 'CHUMP', but I haven't found it yet. I have more to say, but have run out of characters. Oh well.

1480791992

Ryan Newbold

google

5

We love the floor plan, and McArthur was great to work with throughout the process. We've been moved in now for over a month, and everything turned out just the way we had expected. The quality is excellent, and we moved in within a week of the date they quoted us. Would definitely recommend McArthur Homes to anyone.

1550171866

Kelli Reid

google

Kelli, thank you for the Five-Star review! We are so happy you love your home. We agree that Paige Anderson is wonderful!

1550770146

5

Everyone my husband and I worked with while building our home with McArthur homes was absolutely wonderful. Everyone was so nice and friendly and responsive to all of our questions and emails throughout the whole process, and Paige Anderson as especially wonderful. We are so in love with our home and couldn't be happier to have purchased with McArthur!

1596067663

Courtney Grunander

google

2

Their floor plans are wonderful their finish work is just not acceptable. They postponed our move in several times. One just days before move in. I have tried to hang shelves on multiple walls that are bowed so badly the shelf doesnt even touch the wall on both ends (like a teeter totter). We were promised a flat side yard when we picked our lot and after we moved in they realized they had to put a drain there so its just a big ditch. They probably arent the worst but they are certainly not the best.