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In an attempt to resolve a conflict with the store, on numerous occasions we have been yelled at and spoken down to in rude and inappropriate customer service interactions. They have offered resolutions only to alter the terms of the agreement once decisions were ready to be made. We had to hear religious ideology and beliefs of store workers that have nothing to do with purchasing items from a furniture store. Also, during phone conversations, we were told that the person needed to be on his knees to help control his anger with the situation. The general customer service in this store is lacking professionalism.
Thanks Allan we appreciate your business. Have a wonderful summer ! Alex ,Mike & Scott
1497993358
5
Great selection. Had exactly what we wanted and pretty decent prices. Superb quality is what makes it special. No regrets about our bunk bed buy. Sales force is very helpful too!
Mr. Brace, We are sorry you did not have a satisfactory experience. We have been family owned and operated for 30 years serving thousands of families in Chicagoland. All of our furniture comes with a service guarantee. Please come into the store if your products are experiencing any problems so we can take care of them. We strive to serve families with an amazing experience by treating everyone with respect. We aim for laughter and to foster positive relationships. Anytime someone will walk through our doors, they will receive a warm welcome. Our staff can be found engaging with the children, inflating balloons, and asking about school. Please give us a call at 847-259-5200 with any questions! Funny we have so many 4/5 star reviews and yours is only 1 star.
1455907427
1
My experience: The products are flimsy and cheap, far over priced. My experience: The sales team with the fake smiles and all, arnt enough to cover for the worst sales pitch. Hypocritical if you ask me. My experience: The language on the floor is horrible! Hardly a place for children. My experience: I dropped in the store floor (empty by the way) and heard some real nasty words, so much so I decided to come back. The day I came back was worse! Very bad language towards what appeared to be his son/worker. Nasty Nasty Nasty. I don't recommend, at all.
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