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Thank you for providing your feedback and letting us know about this issue, Martin. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (315) 781-6600 and we'd be happy to help you out. Cheers, INTERSTATE HEATING INC
1650594040
1
The salesman never called on the first day, called me on the second day, was gonna get back to me, never did hear from him. Must be they have so much work, they don't need my business
Thank you for providing your feedback and letting us know about this issue, Dennis. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (315) 781-6600 and we'd be happy to help you out. Cheers, INTERSTATE HEATING INC
1659153664
1
I used this business to install a mini split unit. Installation was satisfactory. Salesman was a disappointment. They were initially unable to install wifi control component do to supply (understandable). I followed up with salesman Allen. His response was wasnt it free. Simple answer is no I wrote a check for $8,000. So not only was it not free but it wasnt provided. I had to follow up several times. No initiative from the company. The sales man told me it was not his fault and everyone beyond him at the company was a joke ( in writing via text if requested) he was more interested in promoting his own construction business . I requested a call from the company to discuss and that has gone unanswered for over a month. Not exactly a good representation of the company but they dont seam to be concerned since the check cleared. I feel that Allen is a dis-service to the company and on his customer since he does not care about you once the contract is signed despite the fact it was not fulfilled. If your looking for good customer service and follow through keep looking because this company does not provide that. Once you pay they are non responsive to any concerns you have even if its in the advancement of their business.
Hi, John. Thanks for taking the time to share your positive experience. We truly appreciate it!
1662733204
5
Bill was very helpful in explaining what he what was doing and why. I trust Bill for the work that was done and for their friendliness and understanding.
Thank you for providing your feedback and letting us know about this issue, Eric. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (315) 781-6600 and we'd be happy to help you out. Cheers, INTERSTATE HEATING INC
1649942163
1
Not professional, schedules appointments for first thing in the noring and then does not show up. Huge waste of time and money.
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