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gordy, we are sorry that you are not satisfied with the diagnostic results for your 2015 Hyundai Sonata. When the vehicle was brought into our shop, it was running very rough and the check engine light was on. After extensive diagnostic testing, including pulling four error codes from the car's computer and performing a compression test on all four cylinders, it was determined that the engine needed to be replaced due to internal engine damage causing cylinder misfires. This recommendation was based on the diagnostic test results, the vehicle's longevity, and safety. Honest-1 Auto Care of Roswell has gained a positive reputation over the past 11 years and would never intentionally damage a customer's vehicle. Our service advisor spoke with Kim and a man requesting that detailed documentation be provided to us about how the other shop 'fixed' the car. If gordy/Kim can provide documentation from a certified auto repair shop or dealership that there is no compression problem then we would be happy to refund our diagnostic charge.
1658326124
1
EVERYONE BEWARE OF THIS SHOP. I was out of town travelling when my car engine began acting funny. I took it to Honest-1 who immediately stated I needed a new engine totaling $8,000 in parts alone. I decided I would have the car towed back to my home mechanic, it cost me $400 to have the car transported, and another $250 to rent a car to return home to Florida. My local mechanic repaired the car completely in 9 minutes, a fuse had "somehow" been removed. Upon confrontation, Honest-1 stated they would call us back, and never did. They now wont answer the phone. My home mechanic says theres no way fuses just "dissapear". This shop is very dishonest and took advantage of a single mother with 3 children, costing over $650 just to get the car home.
K W, we understand your frustrations and we hear you. We appreciate the time and effort you took to provide proof from your other technician, we have reimbursed you $1,033 for your inconvenience with us. We hope that you see we care and we always have the best intentions for our customers.
1659026616
1
BUYER BE AWARE! OUT OF TOWN CLIENT! TRYED MANY TIMES TO GET A RESPONSE! Hi, Dennis My name is Kimberley Whitacre I came to your shop about my car running bad your tech told me the results of my car was my compression and I needed a new engine. My mechanic (Tony Meehan) here in Florida emailed you to proof a video he had fixed my car in 9 mins also missing a fuse that would result in bad compression results NO RESPONSE from you. When Conrad was the person Tony Meehan talked to and told him to send the proof of the car running, NOW you want more proof of compression testing to get my money back from you $165 dollars. Here's another video of Tony doing the compression test today 7/22/2022 now on top of that I paid Tony Meehan $181 dollars. Just to proof to you and your tech that my car is working just fine! I would like the reimbursement for your tech doing compression test the $165 dollars.The charge for Tony Meehan compression test $181 dollars. The charge for my car being towed $400 also the car rental $287 dollars. I have burdened all these expenses due to poor testing and trusting a company who's name says HONEST. That's what I had faith in and if it's 1 thing in life you sir Dennis have not shown me. If you have any HONESTY IN YOU, YOU will make this right and reimburses me for having to go through this along side my kids having to go through this as well.
We are happy to hear that we could provide you with a positive experience, Clarke! Thank you for taking the time to leave the review and hope to see you again!
1659035126
5
Working with Conrad and Honest-1 Auto Care was the best car repair experience I have ever known. Thank you.
Whivel, thank you for your kind words and great rating! We are always happy to help with any of your automotive needs, and we look forward to having you back in the future!
1659018433
5
Honest good work as the name says and really cared about my issue reasonable prices!
Sanoia, we apologize for not being able to quote the cost of a service over the phone. We do this because we provide a free brake inspection, allowing us to visually diagnose exactly what work needs to be completed. This allows us to give you an accurate price. We would be more than happy to inspect your brakes. Call the shop and we will schedule a time to complete this. Thank you!
1644522730
1
Horrible customer service
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