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We are very sorry to hear about your experience at SERVPRO of Birmingham. We value all of our current and former employees feedback so we would be happy to learn more about what specifically it was that was not positive during your time here and how we can improves. Please feel free to contact our Director of Digital Marketing, Adam West at [email protected]. We wish you the best.
1637086136
2
Don't work for these folks, what they describe in the interview vs. what really goes on is something entirely different!!!!
Thank you for taking the time to share your experience with us, John. We appreciate you bringing these types of things to our attention. We understand how difficult a flood damage emergency can be and our job is to help make that better. Due to timing issues, we hope you were able to use one of the referrals we suggested. We appreciate the consideration to give our team a chance!
1641500188
1
Had water damage due to the amount of business it was a team from Kentucky that finally arrived a week later to evaluate. When I indicated I was interested in both the mitigation and restoration they turned it back over to the local team. Another week and no response out of the local team, when I called they had no record. So the water mitigation took 4 weeks, think will be looking someplace else in the future. They did come out and clean up the water damage and also entered a bid to the insurance for restoration. The insurance company accepted the bid but when asking questions they walked away from the bid, guess they are not confident in the work they will do. Seriously there are many companies to deal with be sure to look elsewhere. Four months and I am still living in a mess, thanks ServPro of Birmingham for nothing.
Kim, thanks for sharing your feedback. Were sorry your experience with us didnt match your expectations and we would like to know more about that experience you had. Please feel free reach out to Adam West, our Digital Marketing Manager at [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
1622560314
1
They are very professional and extremely kind crooks! Do not use them. They will tear up your home when not necessary and overcharge. They caused damage to some of my walls and will not fix it. Ive reached out to customer service via email and was told I would receive a call back. Its been 2 weeks and nothing. We went ahead and had it fixed ourselves because at this rate we will never get back into our home. We will never use them again and unless you want to be bent over you should choose another company.
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