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Sokol Advanced EyeCare
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Sokol Advanced EyeCare reviews
Information about Sokol Advanced EyeCare
4,84
100 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURhenVhOFF3EAE!2m1!1s0x0:0x6652a75aace12eb0!3m1!1s2@1:CIHM0ogKEICAgIDazua8Qw%7CCgwI2I-GiQYQ-InTyAI%7C?hl=en-US
Tim Han
google
https://www.google.com/maps/place/?q=place_id:ChIJpXPEhlWuB4gRsC7hrFqnUmY
Thank you for your feedback. New contact lens classes are always stressful! I'm sorry it was a negative experience for you. We were trying to get you to the point where you could comfortably work on it at home and offered to have you come back for another visit. Please let us know what we could have done different? We thought we were doing our best to assist you in being able to work on it independently. We highly recommend you taking us up on that offer of a follow-up visit if you feel like your practice today was not enough. It was nice to have met you.
1629583908
3
Exams were fasts and felt professional! Staff are very friendly as well. The class for teaching how to wear contact lenses (it was my first time) tho was stressful. The lesson was $35 and I dont think its better than watching a YouTube video. And a YouTube video at least wont give me a time limit. I spent 2 hours there and didnt really learn it.. A lot of it I was on me as a terrible learner to be frank, but I wish theres at least a warning ahead. Edit*: It was nice meeting you as well! Thanks for replying so fast. Here are a few things I think would be nice: - For taking out contacts, please emphasize to dry out hands after each failed attempt! I kept retrying with my fingers getting more slippery, which made it more difficult. - I hope I was told before the lesson that it was charged separately. I undertand if it is mandatory, but it would still be nice to know the cost before seeing it on the bill. - It would be nice to be warned about how long/uncomfortable the "lesson" could be in the email you sent before the appoitnment. I was caught off guard and a bit panicking. Like I've never touched my eye ball in my entire life, and suddenly I need do it repeatedly for an hour on spot. Some mental preparedness would have been great. Hope this helps! Except the lesson, this is totally a 5-star experience. If you'd like to continue this conversation, please feel free to send me a direct email. I'll happily respond!
1630361628
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM2eElYVjJBRRAB!2m1!1s0x0:0x6652a75aace12eb0!3m1!1s2@1:CIHM0ogKEICAgIC6xIXV2AE%7CCgsInLC1iQYQ0POpAw%7C?hl=en-US
Erlene Ostrander
google
https://www.google.com/maps/place/?q=place_id:ChIJpXPEhlWuB4gRsC7hrFqnUmY
Thank you for the feedback, Erlene. We firmly believe that when people get contacts for the first time, that they should leave with them educated on how to not only put them in and take them out, but how to correctly care for them. It's extremely important to prevent inflammation and infections. Especially, in this case, for a child! It is not easy at first and we pride ourselves in having our patients be comfortable with handling them. It does take a significant amount of time to teach someone how to do this which we feel warrants the small fee. It's a medical device that can create damage to the eyes if not handled properly. The liability also lies on us if we hand out something like that without the education. Regardless, we also believe in free will and respect the fact you chose to get him contacts elsewhere. We wish him the best and hope it all goes smoothly!
1631566152
1
Don't appreciate not being able to have a contact exam unless we pay for contact class.Extra charge for something than can be taught at home.it should be a choice not forced
1567112351
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURVcGVEbkxREAE!2m1!1s0x0:0x6652a75aace12eb0!3m1!1s2@1:CIHM0ogKEICAgIDUpeDnLQ%7CCgsIn_mg6wUQyOCnOQ%7C?hl=en-US
Kimberly Sprecher
google
https://www.google.com/maps/place/?q=place_id:ChIJpXPEhlWuB4gRsC7hrFqnUmY
Thank you!
1569450072
5
Very knowledge, friendly and helpful.
1647711734
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXa3FYZ01BEAE!2m1!1s0x0:0x6652a75aace12eb0!3m1!1s2@1:CIHM0ogKEICAgIDWkqXgMA%7CCgsI9qvYkQYQyKmFBQ%7C?hl=en-US
Joseph Ballweg
google
https://www.google.com/maps/place/?q=place_id:ChIJpXPEhlWuB4gRsC7hrFqnUmY
Thank you so much for the kind review! And for your support!
1653159622
5
Love how Tessa Sokol explained why my vision got worse but was unable to describe specifically how. Shes the best eye doctor I have ever had and Ive had quite a few ever since I was a child in the second grade when I first got glasses.
1642273434
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtNEtLa29nRRAB!2m1!1s0x0:0x6652a75aace12eb0!3m1!1s2@1:CIHM0ogKEICAgIDm4KKkogE%7CCgsImrWMjwYQ8JeZFg%7C?hl=en-US
Liz Zélandais
google
https://www.google.com/maps/place/?q=place_id:ChIJpXPEhlWuB4gRsC7hrFqnUmY
We are so sorry to hear that we will be losing you, we have really enjoyed you as a patient. Because of this situation we were able to discover the disconnect in our scheduling systems, and we deeply apologize again for the frustrations this has caused you.
1645898093
2
Broken system, appointments, promises. I started seeing Dr. Sokol several years ago, and have the utmost respect for her skill and professionalism. When she started adding new doctors to her staff, I made it clear that I wanted to continue seeing her. Apparently not clear enough. When I came for my appointment in 2018, I was scheduled with another doctor. I asked why I wasn't given a heads up or a choice. "Oh... sorry, it won't happen again." I went ahead with the appointment with the other doctor, who was every bit the professional. Just not the one I wanted to see. 2019--wash, rinse, repeat. I showed up for my appointment, certain that with the level of integrity of this practice my wishes would be honored. Nope. I was scheduled with someone else. This time I had them reschedule the appointment, and how annoying to drive across town only to discover this disrespectful situation. More assurances that now there was a note in my file. WHY WASN'T THERE A NOTE IN MY FILE BEFORE. 2020--yup. More of the same. Carrie the office manager assured me that now SHE had put a note in my file (what? was it a bigger and better note? what happened to the note that was supposed to be there before?) and promised me that some kind of alert would prevent any such future occurrence. 2022--Yesterday. Icy roads for a less-than-delightful white-knuckle drive across town. Time off work. My scheduled appointment confirmation email indicated that my appointment was with Dr. Sokol. So why wasn't it? Carrie was very nice--she's a lovely person--and apologetic. But that doesn't make up for the fact that this system is terribly broken. Or perhaps I need to take the hint that this isn't the place where I should be going for my optometric health. I am angry and terribly disappointed. And I'm done.