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Mr. Paxo, We are very sad to hear you are having problems with your vehicle, we are unable to verify what vehicle you purchased from us using this last name. I Julian (the owner) have over 12 years Experience in a new car dealership starting from prepping new cars to becoming a senior master technician (auto mechanic), Including working on the vehicles that I've sold myself I have over 10 years of hands on experience. I do hand pick every single vehicle myself and purchase vehicles that have been well taken care of by the previous owners. We run every vehicle through the shop and make sure they are as good as they could be based on year and mileage. Now unfortunately we can only see the present, we cannot see in the future, honestly we don't know when that vehicle is going to break down next, all we can do is to make sure it's good now. We are sorry to make you wait for cleaning your vehicle but all we are trying to do is give you excellent service. And we know we're not perfect. Maybe you should have contacted me so i could help you repair this vehicle at my cost through my connections. We will work even harder to exceed your expectations next time. Owner
1529329723
1
Julian (the owner) handpicks each of the cars they get and they sold me a dud that didnt even last three months and a repair would have costed the same amount as I got the car for. So much for his selection. After I bought the car, I also had to wait hours before he would get it cleaned even though they knew I was coming to pick up the keys. Buy your car at somewhere more reputable than this.
03/10/20 Hello, We have no records of you purchasing a vehicle from us, what is your name? Just trying to figure out if you have the right business! Please call us 7344141400 so we can help resolve your issue. Owner J Plymouth Auto sales 03/11/20 Ms. Enik Mamuka, Please review your purchase paperwork or contact us because we have no records of you purchasing a vehicle from us, or such complaint. Please call us at 734-414-1400 Management Plymouth Auto sales
1583864352
1
As said car runs and drives good, tested it and it had check engine light on, hopes it would be an easy and or cheap fix but turns out a code that is on national back order and within five days feels like left wheel baring is shot. They dont do returns at all apparently, its a as is place so dont trust them but check EVERYTHING because theyre ignorant liars. I should sue them for false advertising.
Mr. Polawaki, Congratulation on your new vehicle, thank you for your feedback and business. We hope to see you again on your next car purchase. Julian
1567170733
5
This is Undoubtedly one of the best dealerships I have ever been to. All their inventory is clean no junk they have a clean environment & professional sales team. I couldnt be happier with my purchase I would recommend all my friends and family to shop at Plymouth auto sales their customer service come second to none FINALLY someone who takes pride in what they sell. THANK YOU JULIAN!
Shannon, Thank you for your business, looking foreword to serving you again! Owner.
1521493575
5
All of the people I encountered (specifically Enzo and Julian) were fantastic to work with during a difficult time (I "had" to get a vehicle as mine was stolen)! The show room was immaculately clean as was the bathroom. The attention to detail in cleanliness and friendliness was well above par and MUCH better than other dealers I've dealt with. They addressed all of my concerns and eased my mind. When I went back to get my new license plate, they welcomed me and chatted making me feel like one of the family. I highly recommend them and will be back for future purchase(s).
Hello Heather, Thank you for the review, and I'm very sorry that you have misunderstood us. We explained to you and boyfriend that was the ABS sensor wire tied to the control arm, and not the brake line, which is where it suppose to be routed but the plastic clips where broken off from the cold so the previews owner had them zip tied , and we offered to replace the shocks and perfect the sensor wire for you, which we did! but you guys never showed up again. Its been over 2 months now since you seen this vehicle and it was sold right after. Please consider that this vehicle had 125000 miles and as much as we like to make it perfect its impossible. We will do our best and work harder to exceed your expectations on your next visit. Management.
1477265338
1
We were viewing a black dodge nitro and while inspecting the under body, we noticed that the break lines were zip tied to the control arms and in numerous other places. There were also leaking shocks. We mentioned it and the manager said "you're over thinking it, it's just a car." It's a shame because some of their cars look pretty nice but I won't go back there.
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