Jalanformalwear reviews

1666308042

Alicia Thormahlen

google

Thank you for taking the time to leave us a review. We aren't exactly sure what sizing issues you are talking about because we didn't have to redo any pieces, for any order we had that week, for any group. Two days before is always the scheduled delivery date for every rental, which is plenty of time to correct issues that may arise. We know how much time we need and definitely wouldn't put ourselves in a situation where we didn't give ourselves time to correct a sizing issue. We did have one gentleman in your party that was a bit snug around the hip area, but we discussed with him that you had chosen the traditional (fullest cut) fit and if he were to go up in size, the actual waist would be too large for him and the legs would also get larger. We explained the pant he currently had would be a better look for your photos, once we had the entire tuxedo on, he agreed and decided to keep the pant he had on rather than go larger. The only issue we are aware of was actually at the return, there was a tie lost, but replacement was paid and all is good. Congratulations again!

1666375907

3

Customer service was great. The reason we are giving them a 3 is because there were a lot of sizing issues even though they went and got fitted when we ordered. They picked them up 2 days before the wedding (that is when everything came in) and felt there wasn't enough time to fix any issues if needed. Returns were easy.

1607648116

Madelynn Yount

google

Madelynn, We are very sorry you feel like your experience was a bad one. We do however feel that your rating of one star is unfair and we will address each of your points explaining why: 1. You had no children in your wedding party, but if you had we would definitely say that we wouldn't want them to be fitted more than 14 days before the wedding so that we can better ensure their sizes wont change. 2. We don't work by appointment for the men to be fitted. With Covid, we can't allow more than 5 people in the stores at a time and therefore are not accepting appointments for group fittings. We are working on a first come first serve basis. 3. 3 of your 7 gentlemen had a size change to get bigger coats, one also needed a larger shirt, not 4 people as you said. Your suits were guaranteed to be ready for the FINAL FITTING on Thursday, we had them ready for you on Monday prior (three days early for you). Everyone had everything tried on and any changes made by the date we had originally promised they would even be ready for a try on. So we aren't sure why you are so upset that we were so far ahead of the timeframe promised to you. The final fitting is PART OF THE FITTING PROCESS. When you get sized we tell you that you will need to come in the Thursday before to actually try on the garments to see if any further alterations or changes will need to be made. If there was no chance that a size change may be needed we would just tell you to pick it up on the way to the wedding instead of coming to try on earlier in the week. It is the same as getting the dresses, you order a size and then TRY THAT ON to see if alterations are needed. We really feel your judgement of us is very harsh here. 4. NO ONE WAS GIVEN A SHIRT WITH BLOOD ON IT. The grandfather you are talking about in your party bled on the shirt while trying it on and we got him a new one at no cost to him. You, yourself even asked him in the store if he was "bleeding today". We are always fair and honest and will admit when we have done something, we will not be accused of giving bloody garments to people. The shirt your grandfather bled on will be thrown away, not reused, as would any such item a customer had bled on. He was wearing his pants very high compared to when he was originally measured, which is absolutely no problem and they were lengthened right away in the store, no new item was ordered for him. He was given a new shirt and his pants were altered while you waited. 5. NO ONE WAS GIVEN THE WRONG SUIT. We really aren't sure where that story is coming from. If someone was given the wrong suit with short pants, that would obviously mean that someone else had pants extremely too long and that didn't happen. Again, we are sorry that you had a misunderstanding of what to expect with renting tuxedos for a wedding party. We understand that this isn't something people do all the time which is exactly why we explained when you registered and again when each gentlemen was measured that everyone would need to try on Thursday before to see if any changes needed to be made. We over-delivered on that promise for you and had them all ready 3 days early on Monday instead of Thursday. Out of 24 items that could have needed a size change in your party, only 4 pieces needed changed. Everyone has a suit that fits them well and we hope you have a wonderful wedding in a few days! Hopefully you will reconsider your opinion of us now that you have a better understanding of what actually transpired.

1607715991

1

the intial experience was great! then we went in to get a child fitted and was told it was to soon (even though i had the paper that said it was the weekend after a child should be fitted) and was told i can get a tux at the snap of a finger so no we wont fit him today. so we left. then had another appointment for the men to get fitted. everything went fine. as the tuxs start to come in 4 out of 7 tuxs had an issue. my soon to be father in laws was wrong. my fiances grandfathers didnt fit. my fiances coat was to small. my grandfathers shirt had someone elses dried blood stain on the shirt and pants were to short. well come to find out his pants are to short because he gave us the wrong tux and it was meant for another member of the bridal party. so 5 days before the wedding they have to re order or re size things that should have been done correctly the first time and or the bridal party memebers should have been given their correct tux to begin with. honestly feel that my whole wedding party who went was an inconvience, and a burden. i will never reccomend this place to anyone and will never be using them again. they say to support your local business but get treated poorly in exchange.

1484634521

Christian Sizemore

google

Thank you! We like the people who work here too!

1551816000

5

Great place ran by great people

1609098145

Johnny Robinson

google

Thank you very much for taking the time to leave us a review. We are so glad you loved your suit and service!

1609193698

5

Very good deals and wonderful customer service. They made everything so easy for my brothers wedding and so convenient for everyone. Very friendly staff and excellent quality items.

1526507576

Dana Barnett

google

Thank you for your review. You must have missed seeing our entire catalog of rental selections. We have 130 rental styles including everything from classic black (68 of those) to sparkle fabric, Paisley Apple red and royal blue to camo coats. We invite you to stop in or visit www.jalanformalwear.com to view our entire selection. We actually guarantee the largest selection.

1526509363

3

Fairly good place to get formal ware. Nothing special or different .