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I'm sorry you weren't happy with our service during your call. We receive many requests for details on our equipment and more often than not it is people looking to purchase their own rather than support a small, local business. We would never ask another shop about their equipment; we would depend on their stellar customer service, industry reputation and knowledgeable, trained staff. While you are correct that different kinds of scanners will give different results, our customers can rest assured that our staff is extremely well trained not only in the handling of film but also in how to achieve the best possible reproduction for our customers. We have many, many happy customers! Also, your film is handled with the utmost care and even stored in a fire proof safe when it is not being worked on because anything valuable to you is valuable to us! We absolutely care about each and every customer and work before, during and after their orders to ensure a pleasant, confident experience that our customers can count on time and time again. If you have any further concerns, you are welcome to give us a call directly.
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I called to ask details about their film scanning equipment and they would not tell me. As a professional photographer the scanning process is a critical part of making an image, and knowing what equipment is being used is essential when working with important clients. There are multiple kinds of scanners that can determine the end result of your work and I would not recommend this gate keeping lab to anyone who cares about their work and how their film is being handled.
Went in to ask about having some prints made of my wife's paintings. The women I spoke with was extremely rude and would not help me at all. Useless!!!