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Hello Janet thank you for your feedback! Can you please provide us with a date when you were at our salon and who your stylists was? Asking since you havent been to our salon since August of 2018. Also wanted to clarify that we do have set pricing for move ups. Look forward to hearing back from you!
1581455883
2
Went in for a tape in installment/move up and the stylist that put them in DIDNT know what they were doing. The tapes were installed so close to my neck and when pulling my hair up into a ponytail, you could see all the tapes. Had to drive back for them to fix it. Plus they dont have a set rate pricing for the extension move up which seemed odd and over priced. Save your coins & pass this place up.
Hello Liliana, per conversations with staff, you have been contacted and this matter has been resolved. We are sorry for any internal communication that was not had between your stylists and the front desk. If there is anything you need, please let us know! Happy Holidays!
1640963911
1
The initial visit was great, but I have been calling and leaving messages for my stylist to call me back. I have questions regarding my hair topper and I just cant seem to get a hold of them. Everyone that answers the phone has no idea, so Im being forced to find a new location
Thank you Mary! You are super sweet and it was a pleasure meeting you! Thank you again for coming in and we look forward to seeing again soon!
1543532362
5
I had a great experience at the Beauty Box Salon! The staff was polite, very helpful, and knowledgeable of their products. I have baby fine hair and Sarah did an awesome job with my hair. It's very difficult to find someone who can do anything with my hair, and Sarah did an incredible! Thank you Beauty Box, for making me feel beautiful!!
Thank you for your amazing review Lindsay! Sarah and Chase both love working with you and we love having you at the salon! Looking forward to seeing you soon!
1544211647
5
I have NEVER had a bad experience with this salon. The staff are always so sweet and my hair always looks amazing. There has never been disappointment with the end results of a cut, color, or style by any of the stylists that have helped me. Sarah is extremely talented and Chase has been incredible as well! The staff's outgoing and caring personalities make the experience so enjoyable and personal. It took me a long time to find somewhere I completely trusted with my hair and I have found a permanent home for my hair to receive the love it deserves.
Hello, were sorry to hear about your negative experience with us. There is no excuse for a stylist behaving in an unprofessional or disrespectful manner or not completing service with the utmost care and expertise. Were usually known for professionalism and commitment to expert services and quality, so this review came as a bit of a surprise. Please email us at [email protected] with your information as we would love to understand how we can right this situation and possibly make changes to ensure something like this does not happen again. Thank you for reaching out.
1607987895
1
I really hate putting reviews like this online, but it has to be said. I would not go here for a cut nor color. My experience was very poor and unfortunately I will not be returning. I have thinning hair and came because I reviewed their website and spoke with a gal on the phone who assured me they were skilled on cutting thin hair. I asked for the level one stylist, knowing I would have to make some compromises and have lower expectations for choosing someone with less experience. But I wasnt expecting this low. I asked for a pretty basic all over color and a simple cut, showed pictures and brought a short YouTube video to show what I was looking for, however, it did not seem the stylist cared for them much. But meh--even though the outcome of my cut and color was worse than what I expected, that is not the primary reason I am writing this review. The team was unprofessional to other clients as well as their own manager (who was not onsite). During my appointment, I was the only customer in the salon with only one other customer who came for a quick cut. I overheard the stylists speaking poorly about other clients who called or who walked in. I also overheard them speaking poorly about their own manager. They were speaking so loudly as if they didnt know I was there? Um..Hello, I can hear everything youre saying... My hair will grow back and my color will fade, but the service was not pleasurable and for this reason I will not be returning.
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