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Product reviews
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Hi Gareth, whilst training a new staff member the initial quote was inadvertently deleted. It certainly was not intentional. :) We acknowledge it was our mistake, and again we apologise this caused frustration to you. I'm sorry to learn the submitted quote was not within the budget of the organisation. Please feel welcome to contact us and we can review the suggested alternatives to ensure the quote does meet the budget. Sincere regards, Josh
1620689281
1
Not suitable for a small business or small order. You don't get the service if you are not spending lots of money. I had to re-send my quote multiple times and chase on the phone, when I finally received it back I was double charged for set up costs and also wrong items and colours. I have replied back to the email about the quote (twice) and still not received a reply or amended quote. Whilst my initial request didn't have all the info they needed, I would expect an email back at the least asking for the right info not for them to admit they had deleted it. If it was a $20k order it wouldn't have been deleted. As I am only spending $1k I am getting a lesser service. I would rather them say at the start your order is too small for us and to try someone else rather than waste my time for 3 weeks.
Hi Susan, you may have the wrong place as we do not have any female sales staff working here. I suspect you may have an incorrect business (?) Can you please review this feedback? Thank you
1643847843
3
Shame the sales girl wasn't very friendly.. More interested in getting me out as quick as she could. She clearly doesn't like serving customers as it appeared to be a hassle.
Thank you Vania :) It's a pleasure to work with you.
1643847150
5
Josh and the team are very professional and really know their products and customer needs. Always a pleasure to work with them. Also they have an amazing showroom and amazing customer service
Hi Joe - sorry to see you have left a rating of dis-satisfaction with us. We have identified your initial request. Unfortunately not all the required fields had been completed when you submitted a quote request to us The team were unable to reply with a quote. Please submit a quote request using this link https://bigbranding.com.au/contact/ Please complete all the fields requested and we will be in contact. Thank you.
1646344317
1
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