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Birch Gold Group
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Birch Gold Group reviews
Information about Birch Gold Group
4,87
100 reviews
The opinions come from external websites
Last update: 09.06.2022
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See example1588955675
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNjXzZhYUZ3EAE!2m1!1s0x0:0xd7e6cdae57ac8754!3m1!1s2@1:CIHM0ogKEICAgICc_6aaFw%7CCgwIm5TW9QUQsKyx4wE%7C?hl=en-US
Daniel Spector
google
https://www.google.com/maps/place/?q=place_id:ChIJTXVyCh6cwoARVIesV67N5tc
1
I fully recommend staying away from this firm. I reached out to them b/c it appeared they had a specific bullion coin. It turns out they have a $5K minimum, and also are overpriced. There are 100s of investment houses and places to purchase bullion, please go somewhere else.
1653494660
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyNjRPM3JBRRAB!2m1!1s0x0:0xd7e6cdae57ac8754!3m1!1s2@1:CIHM0ogKEICAgID264O3rAE%7CCgwIhKe5lAYQgPmO1wI%7C?hl=en-US
Joel Nesbit
google
https://www.google.com/maps/place/?q=place_id:ChIJTXVyCh6cwoARVIesV67N5tc
Hi Joel, Were extending our sincerest apologies for the experience you had with one of our team members. We have high customer care standards and we hate that it wasnt reflected during your conversation. Our Director of Customer Relations reached out to you to further discuss, and shes also sent you an email with the Information Kit. Should you decide to give us an opportunity to make things right, please feel free to reach out to us.
1653499882
1
Was called by a representative after submitting a request to learn more. The representative was rude and condescending. Said I "sound young" and didnt sound motivated due to this. I am 31 years old. He asked "do you even have a retirement account?" I requested he send me general information on buying gold to my email since I was busy. He never sent the email. Was not taken seriously.
1618673193
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNLazUydnNRRRAB!2m1!1s0x0:0xd7e6cdae57ac8754!3m1!1s2@1:CIHM0ogKEICAgICKk52vsQE%7CCgwIqfzrgwYQ6IiHvQI%7C?hl=en-US
Valerie Re
google
https://www.google.com/maps/place/?q=place_id:ChIJTXVyCh6cwoARVIesV67N5tc
Hi Valerie, Thanks for such thorough feedback! We know how important the transition to precious metals is and thats why we work really hard to make our first-time buyers experience knowledgeable yet stress free. Well continue to be there for you every step of the way if you have any questions or need anything further from us, so please dont hesitate to reach out. Were proud to have you a part of our Birch Gold Group family!
1619547823
5
I never had purchased metals before but when I finally decided I needed to diversify and buy some gold, the people at Birch Gold made it so easy. Fromthe very first conversation over the phone, everything was explained easily in a way that I understood. I remember that first phone call. They took the time to explain the process, the market, and everthing that would affect my investment. I must've been on the phone for 20-30 minutes but I appreciated every minute because I learned a lot. From that point on, the process was so easy and someone was there every step of the way in case I had any questions. They really understood and were compassionate to a beginner like me. I can't thank them enough for making my purchase so stress free.
1610993030
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN5bUtla3d3RRAB!2m1!1s0x0:0xd7e6cdae57ac8754!3m1!1s2@1:CIHM0ogKEICAgICymKekwwE%7CCgwIhpuXgAYQiL6hpAI%7C?hl=en-US
Michael Watts
google
https://www.google.com/maps/place/?q=place_id:ChIJTXVyCh6cwoARVIesV67N5tc
Hi Michael, It makes us really happy to know our team was informative and professional to you, because thats what we strive to be! We really appreciate you taking the time to share your feedback with us and others. Please call us if theres anything we can do for you in the future.
1611170350
5
Everyone has been very informative and professional.
1631815978
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM2bjVlejBBRRAB!2m1!1s0x0:0xd7e6cdae57ac8754!3m1!1s2@1:CIHM0ogKEICAgIC6n5ez0AE%7CCgsIqpKOigYQ-I_YIg%7C?hl=en-US
Matt
google
https://www.google.com/maps/place/?q=place_id:ChIJTXVyCh6cwoARVIesV67N5tc
Hi Matt, Were so sorry to be reading that we didnt meet your, or our, standards for the utmost customer care and service. Listening to our customers needs and answering their questions is an important part of our process and it should have been reflected in your experience with us. If youd give us the opportunity, wed love for you to call us so we can make things right and give you the experience you deserve, as well as identifying the representative you spoke with so that we can take corrective actions.
1632504002
3
After hearing the Birch name a hundred times on a podcast, I finally decided to check them out. I sent a text and later got a call from a rep. While I havent invested in this group or purchased precious metals from them, my first impression (first contact ever) was a man trying so hard to immediately qualify me as worth his time that he didnt listen to me or respond to my very simple questions. Because of this experience I wont contact the business again.