Carvana reviews

1611578510

Ant Pieczarka

google

Carvana prides itself on providing our customers with an exceptional car-buying experience coupled with high-quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money-Back Guarantee. Additionally, a 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicles years on the road. It pains us to know that we let you down and did not meet your expectations. Our team of dedicated advocates is always here to answer any of your questions, so please dont hesitate to reach out via our chat service 24/7.

1611673523

1

Don't buy a car with out test driving!! Have no clue what it looks like . I don't by formal them or even to look at them . Go to enterprise , or dealer.

1559936573

Antonio Roberts

google

2

Some of the staff was rude, took off from work to receive the car and when they were not able to deliver that day was told no one told me to take off from work. Great concept but the operation is not good.

1651086524

paulc1321

google

5

The process was defined previously in the description. Upon arrival the driver did exactly as was described. I was very pleased. After the closing process I realized I signed electronically a lot of documents that I really didnt look too close at. I contacted the service through the website and the agent sent me the documents. I suggested to her and I will to you that you should make those documents easier to access.

1575820918

Petrane Pierre

google

5

Great customer service

1613577401

T Penz

google

Thank you for taking the time to reach out regarding your recent Carvana experience and we apologize for any miscommunication there may have been. Carvana strives to be as transparent as possible with the purchasing of all of our vehicles. It seems like we dropped the ball with your process. Unfortunately we couldn't find an account associated with you in order to review further. If you are willing to give Carvana another chance, please reach out to us through our online chat feature or by phone at (800) 333-4554.

1613576368

1

Never again! I purchased a '13 GT500 they had listed on eBay, when I went to pay for it that same day, the phone representative had no idea Carvana listed available cars on eBay and then told me it was already sold to someone else. Very poor buying experience, I will not be using them ever again especially after reading all this negative feedback. 2/17 Update to the response from Carvana. I did call several times into your clueless call center reps and gave me the run around. You are hands down the WORST car buying experience and would never use you again. After reading all the poor feedback, I am one of many that feel the pain of dealing with this company. NEVER AGIAN - ACCT was updated and my info removed to stop all the emails and text at 4AM from you automated system.