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2 stars because the work is decent. BUT, the customer service is horrible. When we were there ordering our shirts a lady came to pick up her order which was wrong by the default of Ink It Up they told her there was nothing they could do. What she approved in her email was completely different then what was printed. Owner did not care. If that's not enough, we picked up over 20 shirts of ours getting home to realize that one of them had a tear in the sleeve by the shoulder. It was too late to bring it in the same day so we brought them back first thing in the morning .. the lady told us there is nothing they can do, take it to a tailor. Ummm? Excuse me? I paid you for these shirts, you gave me a teared one and its not your problem? I have to go pay more money now?! RIDICULOUS. We will not do business with Ink it Up anymore!!!!
Its unfortunate you were disappointed .When you originally reached out to us with your inquiry we explained that we could help you. That does not mean its a job/order yet. We have to establish how many pieces are needed, price per piece as well as payment. From there a proof for production is sent out and approved by the client which none of these steps were ever taken. You say you sent us an order by email with sizes but we never received it. This is why this inquiry never went to the next step. If you didnt get a reply you should have asked us to confirm that we received your email with a follow up email. It should not be assumed that we received your potential order if you didnt hear back.
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I would give them no stars if I could. I was in touch with them asking for baseball tournament shirts. They assured me they would have it done and 2 days before I was supposed to pick them up they told me they were never ordered. I would not recommend this place to anyone.
THE! COOLEST!! PLACE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am a band teacher at a big school, and Ink It Up has done a TON of work for me, (for 15 years now!), and EVERY TIME they amaze me with ideas, production, prices, getting things done faster than I imagine ... I mean ... whaddayagonnado?!!! Crazy-cool. Love these people!
This review is on behalf of the Mt. Kisco Elementary School Physical Education Staff: Ink It Up has provided 5K and field day shirts for our school for the past few years. The Mount Kisco Elementary School Physical Education staff has been so impressed with the quality of their shirts, their great prices, as well as the professionalism from their staff. Nick and Maria run an outstanding business.
Although the quality of the shirts was the decent, the customer service was some of the worst I have ever seen in any industry. I would be hard pressed to ever work with Ashley or Ink It Up again. Sadly a local business has terrible service. Mamaroenck needs better people than this.
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