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Horrible service, night desk worker was SO rude, we already paid prior to going and she yelled at us and said she didnt care that we paid that she had no rooms available, then all of a sudden there was a room which reeked of smoke and weed, so did the front desk person. there is no breakfast or coffee, cockroaches all over the floor and plastic pillows!! not foam pillows. nobody answers the phone at night and if you go down to the desk, nobody is there until the morning. horrible stay do not recommend
Dear Kendan, our guests' security and safety is of utmost importance, and it is concerning for us to read your comments about your missing stuff. All reports of missing items are taken very seriously, and we request you contact the hotel so we can investigate the incident. Once again, sorry for the inconvenience caused; we look forward to speaking with you soon. Sincerely, Hotel Management
Austin, we never want to disappoint any of our guests; therefore, we genuinely apologize for your experience and the difficulties endured. Our hotels are known for their commitment to exceptional hospitality, and we regret letting you down. We will investigate your comments and take appropriate action. Your feedback and also your patience in this matter are much appreciated. We hope you will give us an opportunity in the future to regain your trust. Thank you, and we wish you safe travels. Sincerely, Hotel Management
I had a reservation for 2 weeks I got there at 1:45 staff was accompanied and checked me in the doors to the hotel were not working properly there is only two entrances and the hotel it's self is out dated front desk staff was great and polite when I got my room keys and went up the elevator was very rough .. and the hallways had a smell of weed and body odor there was un attended bag is the hallway and some guest were playing extremely loud music after opening my door to a puddle of standing water and noticing my room was made to look clean it wasn't the floors were sticky and dirty had stains and rips the drawers in the furniture wouldn't stay closed there was bugs in the sink and bath tub the beds looks old and worn as they were sunk in the center and smells it was a non smoking room but smells of smoke so I walked right out and left rhe front desk staff did refund me my full amount as he could see I wasn't not happy I'd you're going to charge over 40 it better be more than a roach motel
Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so delightful to hear how much you enjoyed your stay, and we are happy you were impressed with our service, our suites, and our amenities. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Newly renovated. Modern amenities and there's security that patrols the area at all hours. Very clean, a must stay.