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Young, I hope you're doing well. I see you've posted similar reviews on multiple SERVPRO franchise listings. It seems you are very frustrated, and I'd like to help. The first step is letting us know who you are. This name is not on our database and neither are the names of other profiles who have also posted similar sentiments. On each review, we've asked for a phone call to know your name, understand what's happened, to know who you have spoken with, to see which franchise is the appropriate one to connect you with. We would like to connect with you. Please get in touch with us so we can try to help.
1584545731
1
Always late and hard to reach. They spam you with phone calls to ask you to pay but they don't even finish their job. Person on the phone was rude.
Hi Ms. Galvan. We'd like to schedule a time to inspect your textiles and address your concerns. Our franchise owner will be contacting you shortly. We will do all we can to make sure you're satisfied.
1508179029
1
Biggest scam! Do Not use Serve pro! I received my textile items back smelling of smoke, and ALLL my leather items were ruined! Not because of the smoke damage but because serve pro is not qualified to clean or "restore" leather items. I mean all items, Shoes (30+ pairs), belts, purses. Poor Quality and No sense of urgency to get your items back to you after a disaster happens. They DO NOT even keep an inventory of your belongings!! Lost several of my belongings! Entire pairs of shoes! They returned single shoes to me haha! Such a scam! Theyre making a killing from the insurance companies and are destroying property. After Months of having my property and insisting they took inventory and photos of everything and brand and necessary details for the insurance... the attached photo shows their detailed inventory.
Thank you for your feedback, Ms. Cervantes! We appreciate you.
1602452608
5
They were there on time and great customer service and the gentleman that did the estimate was very professional and explained everything, also provided some very useful information. I will definitely use them if ever needed and referred them to others.
Hi J. I think we've been confused with a restaurant. We clean up and restore homes after floods and fires. We're glad the appetizers you had were good -- what do you recommend we try?
1572720461
2
The service not as great as the appetizers
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