Healeychryslerdodgejeep reviews

1525455626

Israel Cortez

google

Israel, thank you for your feedback. We are disappointed to hear that your experience was not up to par. Please email our team at [email protected] so we can try to rectify the situation. Thank you and we look forward to hearing from you.

1525704498

1

Don't buy cars from this place they run good for a month and them something goes wrong with them and they don't want to know anything about it

1659285157

Ana Correia

google

3

UPDATE: We got our Jeep back on 7/21. Bill wanted to rectify our earlier experience and was forthcoming and kept us updated. He had it detailed and sent someone to pick us up.It didn't change our earlier experience from other individuals BUT it did show us that Bill thinks strongly about his customers and wanted to make it right. Thank you, Bill! As valued customer of Jeep for many years, I have felt inclined to share my most recent encounter with the service department in Beacon at the Beacon location in the hopes that others might be spared the same experience.On Wednesday, June 22nd, I had a scheduled appointment to bring our 2018 Jeep in for an oil change and investigate a noise appearing to be coming from the drive train. That night, we received a call that indeed the noise was being caused by differential in the rear end, which was covered under warranty. New tires were recommended as well. As per the service department, parts and service wouldnt be available until Monday, June 27th and we decided to leave the car so that it was available first thing to be worked on. Monday came and went.Tuesday, June 28th, we hadnt heard back at which point we reached out to find out the status of our vehicle. I was informed by a rep in service that parts had arrived, and car would be ready the next morning. Wednesday, June 29th came and went, and we received no further communication. At this time, we began to call and follow up again and from June 29th-July 11th we were told on various occasions, parts arent in parts have arrived and car is being worked on we cant control FedEx, maam You can pick up the car tomorrow Several times, we were told to expect a call back and never received one. You can imagine our frustration at the constant tall tales and continued back and forth. On July 11th, we finally requested to speak to a supervisor or upper management because it was clear that our patience was being taken for granted. At this time, Bill called us back. Bill was extremely understating, empathetic, and assured me he would look into the details of why our Jeep was being held hostage for 22 days with little communication and several lies. He called us back, as promised, and told us that the parts were finally ordered as an apparent miscommunication had occurred. Bill has been nothing but forthcoming. On Wednesday, July 13th we received a text message that the car would be done that night and to expect a call following up. That call never happened. On Thursday, July 14th, we followed up again and same service attendant told us that our car would be ready on Friday and to expect a call at 8:00 AM. That call never transpired. After several attempts to reach service automated, you can imagine my continued frustration. I persisted and finally was able to talk to a female service attendant who informed me that lots of other people are waiting with newer cars than ours for longer times. She said we were lucky and then said, as a favor, she had a loaner car she could have us pick up. We told her that it would have been helpful at day 1 not day 23 of not having a car. We then respectfully requested to talk to Bill, who we found was empathetic and honest. We received an immediate call back from Bill who has assured us that he will continue to keep us updated and said that technician would work on our car first thing Monday morning. Monday, July 18th received a call at the end of the day that car would be ready for pick up at 10:00 the next day. We requested a call when car was finished. We waited.Tuesday afternoon, July 19th and received a call from Bill that car isnt ready. The sound that was originally heard on June 22nd persists. To be clear, Bill is the only one who has continued to update us and act in the most professional way. The entire service department should take note of how to interact with customers from Bill.We felt compelled to share our story as promise of excellent service hasnt been our experience. We are at day 27 and still don't have our car. Think twice about leaving your car for service.

1566320952

Gary Nameth

google

Gary, thank you for your review! We truly appreciate your feedback!

1566507863

5

Nices

1610858981

John F. Cavallo

google

John, thank you for your review! We truly appreciate your feedback and we're glad you had a great experience here with Anthony!

1610998746

5

Anthony was crazy helpful. Was able to make a good deal on a on a new vehicle.

1537270675

Aaron Kushner

google

Aaron, we had a great response on our advertised Ram special and had sold our last unit before your appointment but we are sorry that a member of our team did not make you aware of that situation. Rest assured that this would have been a mistake and not a tactic of any kind. We have a huge selection of trucks available for leasing and someone would have been more than happy to assist you in finding the perfect vehicle for you within your price range. We appreciate you taking the time to review us and will take the necessary steps to make sure this doesn't happen again.

1537296418

1

Advertised a $99 / month truck lease. Drove 35 minutes to discuss the deal, appointment was pre-scheduled earlier so they knew I was coming. Showed up and first thing they say is "you know the taxes and fees are $7000 right?" First red flag. I ask to see the fees itemized so I can see what the money goes too, other than the $3000 down payment which was part of it. Sales guy talks to manager. Comes back without the itemized list. Says LITERALLY "uh we actually don't have any more $99 trucks left, we just sold our last one 3 hours ago. But I have a hemi truck outside that's more money that you can take today". Uh, if you sold your "last truck" 3 hours ago, why did you tell me to come to your dealership less than an hour ago to claim this deal? Clearly so you can try to get people into more expensive trucks instead. As if theres even a $99 deal in the first place. Or, this is their back-up plan when someone actually asks them what the massive fees are for that they charge for leasing a truck. Instead of itemizing it, they just say 'oops, no trucks here!' HUGE bait and switch going on at this dealership. And they are STILL running the Facebook ad claiming $99 truck lease payments. Avoid, avoid, avoid. Next step is consumer affairs and FTC report. Would LOVE a response from the head of corporate to explain this one. Let's see what happens.