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Firstly, the line for the driveway was all the way out to the highway entrance so I went inside with a simple, small order. I ended up waiting 38 minutes for my food. The manager cowered in the back and did not appear to be doing anything about the rush they were experiencing. The employees kept walking away from the food line and it was pure chaos with no plan for a dinner rush. The manager came up front one time to use the register and I informed him "Ive been waiting for a half hour for a few tacos!" and his response was, in a dull, couldnt-care-less voice, "We are busy and we have alot of orders." No apology or "sorry about that"...and as if I couldn't see that they were busy! They gave the drive thru priority and made the entire dining room full of people waited a ridiculous amount of time. All of the customers inside were grumbling about the wait. The cars that were in the drive thru when I arrived quickly came and went. Also, I went back a few days later at the beginning of dinner time and stated I wanted hard tacos with only cheese, and they came with no cheese and lettuce instead. I had to drive all the way back around the drive thru and literally 10 minutes passed and the girl at the window said they couldn't fix my order because they just ran out of beef. Thats their main staple food there - how do they run out so early in the evening??? I ended up getting a refund but it still hasn't shown on my bank statement. I will NEVER go back to this poorly mismanaged Taco Bell again. Taco Bell, get rid of that manager! He does NOT work well under pressure and has no handle on the employees making the food.
Laziest employees ever. They will tell you whatever lie it takes to get you out of the drive thru line without serving your order, "we're all out meat." "Our machine stops working for doordash at 12"
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