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Thanks for the review Jim - Glad Cassidy was able to help!
1611156850
3
Cassidy Glynn was delightful to work with. Very interested in helping us to find the right car. We drove a Rogue Sport and asked for an offer. I would be happy to refer people to Cassidy for a professional discussion of the merits of a car, We ended up going with our heart and bought another brand.
So I bought my car in October of 2020, an audi A3 SEDAN. Lets start with how I dealt with someone who was new to sales. Had no experience. But why not give them a chance!? We all have to start some where. So at first everything was going smoothly. Until they threw in a $2,500 warranty without my permission, the financial guy that takes care of the whole wrap up process FLEW by my policy and didnt tell me any details. Shady. I got over that and I'm just like okay well I would like a spare key and some paint because the front of the car has some chipped paint vinny said no problem well have that for you in 3-4 business days. A week goes by, no call. I called them and he said oh my gosh I forgot to call you, we have the key and were still waiting on the paint. I live 1 hour and 45 minutes away from Chelmsford. I drove there to pick up the key, and after that he said he would contact me for the paint, he never did. 2 weeks go by from that day and still no paint. Its June 2021.. and I still dont have the paint for my car. They also registered my car as a SUV. Oh, and the cherry on top is them not giving my car an oil change. My oil light turned on 2 weeks after I got it. By far the worst experience buying a car. I will never go back here. I shouldve bought a bike at Walmart.
Had a great experience buying a used 2020 rav4 a couple weeks ago. Their sales rep Patrick Dwyer took care of me and he made the whole process as easy and stress free as possible. Normally have a tough time even stepping foot in a dealership but Patrick was very relatable and got me through quick and easy. I wasn't looking for any extra add-ons as I was already at the tip of my budget, everyone was great about not over-pressuring me to spend extra and I walked away happier for it. Overall, had a stress free experience and would recommend this dealership to anyone. Look up Patrick when you get there, he'll set you up!
I went in over the weekend to just "look around" with my brother-in-law. The experience was tremendous. They were very knowledgable, honest and made me feel comfortable. I have recently been to a number of other dealerships and always felt I was being taken advantage of...at Autofair Nissan the only thing I had to look over my shoulder for was to see who was bringing me my next bucket of popcorn. We met with Gabe Despres and he offered us a number of different solutions to satisfy our option requirements while sticking to the ultimate goal of budget. He figured out a deal that worked for us both and we both left purchasing new cars (and didnt need to spend the entire day doing it). No buyers remorse for this guy! I highly recommend stopping by if you are in the market for a Nissan..they are upfront and dont employ those upsell techniques you find when shopping for a vehicle. 5 Stars all the way....
McKenzie, Sorry your experience was so poor...the title should have been ready immediately after you purchased your car. I apologize that we did not earn a much better rating, but respect your opinion of course.
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1
10 days ago I purchased a car here, but it was the worst experience ever. James Delmolino was one of the worst salesman ever. He told us something completely different about the price than the manager did the next day. we went in to buy the car and almost left with nothing because of the confusion james has caused. we then worked with carl who was very helpful and got the price down to a reasonable number. mind you i went in with a certain budget and james showed me cars $5000 over that. after all the hassle even though its suppose to be hassle free as they say, carl helped us get the car but now it is sitting in my driveway because they dont have the title and its with the bank! which in case anyone was wondering is illegal, that is something a dealership should know. they said they would give me a rental car which is no help to me because i am 19 and cant even drive it, so they recommended i switch with my mom for a while, which they ended up giving us a truck, total opposite from what i bought. This was my first time buying a car and they gave me the worst experience ever. Now i am paying for something i cant even drive. I dont recommend going here especially if you want to have a quick and easy time buying a car.
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