Route130chryslerdodgejeep reviews

1589502513

S B

google

1

STAY FAR AWAY FROM THIS PLACE!!!!! My first experience with this place I had the displeasure of running into a manager named Abby. She was extremely condescending, rude, unprofessional and aggressive. At this point, I should have walked away. However, I did not because I negotiated to my price after they realized I was not just a young uneducated 26 year old and I actually knew the appropriate price of the vehicle I wanted. So, I bought a certified pre owned vehicle from them. About a month later, (only my second time on the highway) a piece from the wheel well flew off my jeep on the highway. I had to pull over to go get the piece. My boyfriend called them to explain what happened. We were told they were working at very limited capacity due to COVID. My boyfriend explained that this piece needed to be replaced at cost of the dealer and we assured that they would take care of it in a few weeks..... So, a few weeks went by and we contacted them, we were told to bring it in the next day. Well, we were greeted by a man in the service department who had no idea how to accommodate us. The situation was explained to him and he could not grasp the concept, instead he was extremely nasty. My boyfriend demanded to speak to someone that could actually give us an answer as to what we should do. My boyfriend was directed to the used car manager, PJ, in the show room. This guy was reluctant to even hear our story, but decided to split cost with me on a new piece to be installed. When my boyfriend made it very clear that he was not going to pay for a piece that flew off of a certified pre owned vehicle with 30,000 miles on that we just bought.... this idiot decided to chime in. Chris Forzani, and his wise mouth decided to disrespectfully mumble under his breathe. Saying things like "Brand new car? Yeah right, 2016 isn't a brand new car." When my boyfriend said "Excuse me? This was a certified car" Christopher decided to respond with, "What does that even mean?" I guess this dealership has no intention of baking their CERTIFIED product. Then, this guy became extremely aggressive. He was accusing us of taking the vehicle off roading, hitting a pothole, and possibly even getting into an accident. Mind you, this man had not even seen the car. And if he had, he would see that it was the plastic piece that lines the wheel well of a Jeep Grand Cherokee just completely ripped off. There was no evidence of any damage, BECAUSE AS WE SAID IT LITERALLY JUST FLEW OFF!!! Now at this point, Crazy Chris Forzani is screaming at my boyfriend calling him "Crazy" and telling him to "F*** off." Mind you, my boyfriend is one of the most non-confrontational people I know. After my boyfriend expressed his knowledge on car dealerships and not to treat him like he was a child, Mr. Forzani decided to finally look at my car and agreed to have a "newer piece put on". GUESS HE FINALLY REALIZED A NEW PIECE WAS WARRANTED. BUT WAIT!!!!!! THERE'S MORE!!!!!!!!!! Long story short, they put the same piece we brought in back on. When we called them to tell them that they completely lied to us, PJ, expressed there was a miscommunication between him and the service department. Everytime you call you will notice you get transferred at least 3 times because they are an awful run dealership and have no communication. So, we had to go back to have a "newer piece back on." In the end, I got a newer piece on my car. However, you should be warned that they took that piece off of another vehicle to put on mine. I would not doubt that my piece fell off because they tinkered with my Jeep before I bought it. Completely unprofessional and frankly disgusting. These people treated us like children, although I am a teacher and my boyfriend is a business owner. Shame on you Chris Forzani for having such a disgusting deminor towards people. P.S: Go to World Chrysler Dodge Jeep, they have cheaper prices and much much better service!!!!!

1624293080

Joanne Reres

google

Joanne, I apologize for your experience. Please contact me Jamie Rusignuolo at [email protected] if you wish to discuss this matter further. Thank you.

1624549106

1

Really was hoping not to have to do this but today was the last straw. Not helpful, dismissive, attitude..I can go on and on! Hours to buy, hidden fees, dishonest people( yes I know its car sales) errors on their end and now Im a week away from having my license suspended because they havent processed my paperwork correctly! Its been 2 months!!! And after going back theyre today to get their help, still dismissive and rude as if its my fault! BEWARE go buy somewhere else!!

1582749916

Michael Lettera

google

5

My Aunt wanted a new Cherokee and asked me to help her shop around.. I sent out 4 inquiries to the most local places. Route 130 gave me the most information and the fastest response. When we arrived we were introduced to Elvin Viruet he pulled up exactly what we were looking for. He explained every feature answered every question, and even gave us different options for purchasing and leasing. He got us a great price with no hassle, most importantly I felt he treated us like friends! I cannot say enough about Elvin! If you need a car hes your guy!

1638666559

tim brown

google

Tim, we are thrilled to hear that Mike was able to give you the deal you were looking for on your new vehicle.

1638803458

5

Mike DeJesus is the man. Got me a loan with low rates and he took my situation into consideration. Thanks Mike, today you were me and my family hero.

1660140274

Brendan O'Grady

google

Brendan, I apologize for your experience. Please contact me Jamie Rusignuolo at [email protected] if you wish to discuss this matter further. Thank you.

1660230002

1

The worst dealership I've ever had the displeasure of stepping into. If I could give this place a negative number, I would. I walked in for a used Kia Soul that was listed at 19k. After about 30 minutes, the sales rep comes back with a piece of paper that says 30k! They added a 4k 'Certification' fee and a 2k 'Service' fee. After picking my jaw off of the floor, I asked what these fees were for and why wasn't I notified about them prior to my visit. After about ten seconds of the salesman babbling -- trying to justify this bait and switch, I simply realized that this wasn't worth my time and promptly left. If this place was the only dealership left on Earth, I'd rather ride a bike in the scolding, humid Philadelphia weather than give them my business. DON'T WASTE YOUR TIME.