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Serrasubaruoftraversecity
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Serrasubaruoftraversecity reviews
Information about Serrasubaruoftraversecity
4,61
179 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURNeHZmUTNBRRAB!2m1!1s0x0:0x268c25c9fe1ec78f!3m1!1s2@1:CIHM0ogKEICAgIDMxvfQ3AE%7CCgwI4s_S8AUQwIbRhAE%7C?hl=en-US
Jim Casler
google
https://www.google.com/maps/place/?q=place_id:ChIJNS8BLsbNH4gRj8ce_skljCY
We appreciate you taking the time to share this experience with us. The Service Manager and Director has been made aware of this and will be reaching out very soon.
1577626439
1
Zero stars if possible. Airbag recall service. Also inquired about belt noise. 945am appt. Had vehicle all day. What is the point of an appt? Called me at 236pm, "brakes need replacement". What? How about airbag and belt? "Let me call you back." Call at 257pm, belt will cost X. Tell them to hold off and just do the recall. No call, no text when finished. I stop by at 5pm asking about status. "Oh, it's done." Thanks for no call or text...NOT. Leave with car, notice airbag light on dash. Return to service dept. "I am so sorry, I didnt notice that light this morning. That has nothing to do with the airbag recall service. You will need to schedule an appt." At least they apologized, although it did not sound genuine, more like "Ehh, stuff happens." Summary: Service was for airbag recall, yet service technician nor "customer service" rep notice an airbag indicator light on the dash. Will not return, second such experience. Overheard customer service rep sigh in disgust with a loud "Geez!" after talking with a customer on the phone explaining their repairs. Your backstage is showing. Don't let the audience see it. You can do better. Update 1.7.2020: No phone contact from Director or Service Manager. Took vehicle to another dealer. Said brakes and belt were fine...no upcharge. Regarding airbag indicator light, diagnosed as bad driver door sensor. ALL airbags were non functioning. Fixed it. Serra Subaru performed an airbag recall, yet did not see indicator light which would have shown all airbags inoperable. Sent the customer and vehicle out-the-door on their way. THAT is incompetence on the part of the service technician, huge liability and unsafe.
1649094366
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXNjZxWl9nRRAB!2m1!1s0x0:0x268c25c9fe1ec78f!3m1!1s2@1:CIHM0ogKEICAgIDW66qZ_gE%7CCgsI3t2skgYQ-IqbKQ%7C?hl=en-US
Steven Dallas
google
https://www.google.com/maps/place/?q=place_id:ChIJNS8BLsbNH4gRj8ce_skljCY
We are sorry for your experience. It is unfortunate that each state processes registrations and plates on their own scheduled pace. We are truly looking for ways to expedite this process.
1664536948
1
Their process for getting plates to out of state buyers can take up to 45 days but the temporary paperwork I received expired after 30 days resulting in me being pulled over by the police and searched. Resulting in extensive damage to my brand new vehicle by a canine search dog. They accept no responsibility for this highly flawed process that could potentially result in their customers being searched, fined or arrested. I was not informed of the potential 45 day wait but I probably signed something without reading the small print. Had I been VERBALLY informed of this information I never would have purchased my car at Serra. The old adage is true: BUYER BEWARE.
1663253418
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNlZ2JIMk9nEAE!2m1!1s0x0:0x268c25c9fe1ec78f!3m1!1s2@1:CIHM0ogKEICAgICegbH2Og%7CCgwIqveMmQYQ4NXpygE%7C?hl=en-US
Bill m
google
https://www.google.com/maps/place/?q=place_id:ChIJNS8BLsbNH4gRj8ce_skljCY
Thank you Bill for the great review Bill! Sean appreciates your business and your feedback. Welcome to the Serra Family! Please do not hesitate to reach out to Sean with any questions or concerns.
1663254518
5
What an exceptional experience, and Sean Leach is an exceptional person! Sean made the whole buying experience a pleasure. Very knowledgeable, easy going and fun loving individual. I will not hesitate to work with Sean again and would recommend him to anyone. You will not be disappointed
1597882065
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNDNnVyaFd3EAE!2m1!1s0x0:0x268c25c9fe1ec78f!3m1!1s2@1:CIHM0ogKEICAgICC6urhWw%7CCgwI0f32-QUQyMmgrQE%7C?hl=en-US
Barbara Fitzpatrick
google
https://www.google.com/maps/place/?q=place_id:ChIJNS8BLsbNH4gRj8ce_skljCY
Thank you Barbara for your amazing 5 star review on Joel! Welcome to the Serra Family. If you have any questions please do not hesitate to reach out. We are always happy to help. We are happy to assist you in the future with your service needs. We appreciate your positive feedback and business.
1605888881
5
I have never been more impressed with a salesperson. Joel Shooks went above & beyond to accommodate my particular situation and the in-depth, detailed knowledge he provided about the vehicles Eyesight and many other functions assured me that I can expect excellent care going forward. It is obvious to me that I made the best choice in selecting a car and a dealership. Much thanks to you, Joel!! I couldnt be happier or feel more confident in my choice.
1592778790
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM4c1A3bDFRRRAB!2m1!1s0x0:0x268c25c9fe1ec78f!3m1!1s2@1:CIHM0ogKEICAgIC8sP7l1QE%7CCgwIpsC_9wUQkJ_uowE%7C?hl=en-US
Jenya Panova
google
https://www.google.com/maps/place/?q=place_id:ChIJNS8BLsbNH4gRj8ce_skljCY
Jenya thank you for sharing your concerns. When you brought the vehicle in for the seasonal tire swap you had asked for a diagnostic to be performed as well. We provided the inspection which was completed by a Subaru Factory Trained and Certified technician. It was found that the rear brake pads were at 1mm, all four rotors were warped and needed to be replaced (could not be resurfaced), both rear wheel bearings badly worn and making noise contributing to the vibration you asked us to look into. Our standard rate to swap winter tires is $20.00 per tire. You were billed $80.00 plus tax and the inspection, diagnostic and quote were not billed. We have attempted to call you multiple times and have been unsuccessful. We strive to provide a 5 Star experience and wish we would have been able to accomplish that for you.
1592847581
1
If you ever wonder where stereotypes of shady salespeople come from it's from places like Subaru Service Center. Especially if you are a woman, be prepare to be taken advantage of when it comes to cost estimates and "upsells" to the services you don't need. I took my Subaru in for a seasonal tire swap this spring. Not only did I get charged $30 extra for tire swap from the original $50 quote, but they also came back with $2600 quote for "urgent, necessary repairs". After we purchased all the "necessary" parts based on their inspection elsewhere and took it to another shop, the mechanic called us back asking: "why did you buy all this stuff? There is nothing wrong with your vehicle". A real special experience...