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Heather, I apologize that you did not receive the level of service that was to your standards and would like a chance to discuss your rating. Can you please send your contact information to me at [email protected]? I look forward to hearing from you. Beli Merdovic General Manager Scottsdale Aston Martin
Ahmad, We take our customer feedback very seriously and would like the opportunity to discuss in further detail your recent experience with us at Aston Martin Scottsdale. Can you please send your preferred contact method to me? Thank you, Beli Merdovic General Manager Aston Martin Scottsdale [email protected]
1663273109
1
I would give zero stars if I could. So my 2020 aston martin vantage broke down late Tuesday, Sept 13 and luckily i was in Phoenix at that time attending a conference and got it towed to the dealership and dropped off the keys. My wife drove all the way from Tucson ( where we live) to pick me up. We got home at 130 am and both had to go in to work that morning. Frustrating, as this should not happen to a high end car. It just stopped running on AZ 202 and would not start. They have still not looked at the car as of 9/15 as they are short staffed. You'd think that this should be priority. I called asking for a loaner today as my wife has to take her car to work. I was told that aston martin does not offer loaners from elsewhere and that if I came to Phoenix, they would give me one right away. Are you kidding me! Come from Tucson to pick up a loaner?? And who would drive me there? My wife works as well. Extremely poor customer service. Just saying that they dont offer loaners elsewhere is an extremely poor response on their part. They should have a contract with a 3rd party, because I'm sure they have customers that are not from Phoenix. Extremely frustrating and ridiculous
I ordered some parts for my Aston Martin. Mr. Alex Siebeneck from Part Department, shows extraordinary diligence and an extra mile. The service was excellent.
Hello Jeffery, Our Service Team is overjoyed to earn this rating because you had such a wonderful experience with us. Thank you for furnishing this warm review. We are here and ready to help with any of your future vehicle needs.
1552837838
5
Your service team gave me dates to chose from, had me in and out in one day and had my car washed and ready when I arrived to pick it up. I work directly with Dublais and he is always incredibly helpful, courteous and polite.
Thank you Jon! We take our reviews seriously and are delighted to learn about your visit and that you drove away with a great deal on your new vehicle. We are so grateful for your feedback. Our team here at Aston Martin Scottsdale is available should you require any extra help. Safe travels!
1653098022
5
deal went perfect. amazing car and a great deal. thank you
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