Jimbutlermaserati reviews

1612993469

Joshua McAfee

google

While I appreciate your feedback, This is simply not true. 58% of our customers are women and frankly we do very well making sure our customers are extremely satisfied. I have reviewed the data, been involved in your case and I just think that there is way to much miscommunication.. Let me be clear, we did not put old oil back into your vehicle. That did not happen. How that was miscommunicated between both of you, we have no idea. We only removed and replaced a filter that Maserati asked us to inspect. Period. After that blow up, I asked our manager to contact you and make sure you and your wife understood that fact and in an effort to make sure you were comfortable, we offered to do a no charge oil and filter change for you. This is around a $500 service AND we gave you a new 2020 Levante to drive while we were getting this done. Now you are calling saying that our manager promised you a complete 3 year service. Since I approved the no charge oil change in the first place and gave the coaching to our manager and even had our sales management team on the phone with you and our service manager, I know that it we did not promise the 3K service to you or your wife. We always document what we promise. So you can bash my team but we need to make sure the facts are out there and both sides of the story are clear. Feel free to reach out to me directly, I am the owner. [email protected] .

1612995748

1

Terrible Experience, Employees that are very DECEPTIVE and condescending to women. They tell you one thing and then do another. And this is led by the service manager Dave and Tristen the service advisor. 120 days+ in shop later. This car was bought as an anniversary present for my wife. It is very heartbreaking that instead of being able to enjoy the car and have it be a reminder of our anniversary and love- I am consistently frustrated and without the gift as it is having issues and being worked on constantly. 1. We purchased the car and wifi was on the build sheet stating that it had wifi. This is a major component and something that we require on all of our vehicles as we own our company and need to be connected during travel as our company is an internet based company and we need to be able to assist our customers. When test driving the vehicle we didnt see the wifi logo or a way to access the wifi on the maseratis screen. I Never was able to have wifi in the car. I found out that wifi isnt a capability or option for cars before 2020- and that they cannot be retroactive on cars before 2020. Why was sold on something that could NEVER be delivered??? 2. I had my rear brakes, rotors, rear tires put on the car as part of a normal maintenance- and the Maserati tech or the service techs didnt tighten down my screw and I was losing brake fluid and functionality. This seriously has made me lose all confidence in the dealership and my safety. I am extremely paranoid every time the dealership does something to my car because I cant trust that it was done correctly and that I am safe. 3. The car had a couple parts that have failed and has allowed water leaking/flooding in the back seat floor board. The parts were fixed but my records will show that there was substantial water in the back seat/floor area of the car and that will be an issue when I Sell the car. 4. I had the front tires replaced and an alignment done- nothing was wrong with the alignment- I had requested it be completed as the car was a couple years old and it is suggested when putting on new tires. When I got my car back the car was pulling to the left very badly. 5. ALSO its extremely terrifying when the doors automatically open while driving down the road. 6. The most recent was when the check engine light came on- this was for a pretty big issue- the valve timing solenoids and the dealership put used oil back into my car. I dont care the amount whether it was 9 qts, or 9 oz. If there was something in the oil that could have caused an issue- then: 1. Why would you leave the oil in the car instead of replacing with new oil 2. Why would you put used oil back in- I have never heard of this before- and I cannot confirm that there were no external components that contaminated the oil that they took out-while it was out of the engine and put back in. And this is only a small portion of the issues. Dave the service manager called to tell us he would take care of the NEXT service on the vehicle after complaining about the oil change only to get there and things be changed yet again to only being an oil change vs the whole service that they said would be done. Again another classic example of being told one thing and another being done. I called him to discuss it only to be told that's not what he said and he wasn't going to argue with me over the phone. Great customer experience there.

1664395605

Robert Pogue

google

Hi Robert, Just spoke with Mike Marshall, the General Sales Manager, and they must have the wrong number for you. Can you email us your correct phone number at [email protected]? Sorry for the inconvenience and lack of communication.

1664397324

1

Never call back it's like u have to pull teeth to buy a car. No response

1628009350

Tom Chau

google

Thank you!

1628364920

5

Simply one of the best customer services dealer around..I took my mom there for a use Lexus they have on the lot. Scheduled an appointment with salesman CHANCE and he was a wonderful salesman..when he said he will do everything in his power to help us. He went beyond that and more..from the manager to salesman they are all wonderful and my mom was happy with the purchase...

1587688792

Sherry A. Dailey

google

Thank you!

1587692172

5

Kurt Elliff was amazing. Paid attention to what we wanted, and worked tirelessly to close our deal. I would HIGHLY (and I do mean highly) recommend Jim Butler.

1505859609

TheSTLsoldier

google

1

Salesman lied about the vehicle, prices offered were 10K below KBB value on trade in. Car for sale was 6k above KBB value. A lot of back and forth for a car that was on the lot over 6 months. My work phone number was entered as the primary number of contact when my cell was provided. Very unprofessional. Asked the salesman to speak to a manager and gave me the run around. Had to come in on the salesmans day off just to speak to the manager. Car had serious issues within first 200 miles. Service department couldn't even provide service records they had to do another inspection. Left a message with the service manager & sales manager. 2 days went by and no call back. Had to visit the dealership in person to get answers or anything accomplished. Finance manager made a mistake on the sales paperwork everything had to be re signed. I've bought over ten cars most from different dealerships. I bought my most expensive car here but had the worst experience.