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Please feel free to reach out to Michael Ryan at (734) 838-1883 regarding your concern. We are very familiar with your experience at our dealership. The Kelley Blue Book trade-in value for your vehicle, in fair condition, including positive adjustment for mileage, maxes out at $3,536. In fact, we used the internet to do this research! Prior to leaving our location, you were offered more than this for your trade. Simply being unable to agree on figures doesnt make either party at fault for anything we just werent able to come to an agreement. We wish you the best of luck in your search.
1619644960
1
Buyer beware and make sure you know your trade in value prior to shopping at Livonia Chrysler Jeep. Their initial offer was $2000 for a vehicle that shows a Fair Trade-In Range on KBB.com of $4,290 - $6,173. They came up to $3,500 and then laughed at my counter of $5,000. As a 28 year veteran in the retail automotive industry, it surprises me that dealerships are still using these tactics to screw over customers. Have they not heard of the Internet? Customers have access to all the information today. I guess we can agree to disagree on the condition. I would say the car was at a minimum in Good condition. But even with a rating of Fair, your first offer of $2,000 for the trade was extremely lower than the range for Fair of $3,321 - $4,760. And yes, there was a second offer of $3,500 along with a hard sell from the Manager. The $3,500 is still on the low end. My point that Livonia Chrysler Jeep is not offering a good price for trades is still valid. Thank you for the contact to call, but I don't really want to have another hard sell conversation with a dealership person selling cars this way.
Your continued false accusations do not warrant further responses by our team.
1565274170
1
I am your customer, picture of truck is from Michigan zoom in! The used manager lied about how they put wheel locks on the car when it was my truck and it already had wheel locks from factory, then they try to charge me $179 to remove my back up camera I had on the ram and use it for the plow truck, and its only a $20 camera from amazon which is even funnier. DO NOT BUY ANYTHING FROM THIS DEALER, THEY WILL NEVER HELP YOU. THEY WILL SELL YOU FLOODED CARS! I'd leave negative stars if I could. People need to know that these sales people will say anything to make a sale and will put your families life in danger to get that sale.Worst dealership ever. They'll damage your car and deny they did it and leave you with the cost. Ron Gentry IS THE WORST PERSON EVER TO DEAL WITH. Very crooked salesmanship. I definitely wouldn't recommend this place and I definitely won't be back.
Thank you so much, Douglas! We truly appreciate your business and your wonderful review of our dealership team. Enjoy your new vehicle!
1663636082
5
Excellent Dealership to work with!! Excellent customer service. If your looking to lease a new vehicle go see Michael Ryan and Jake on his team. They made the process so easy to trade in my vehicle and lease a new vehicle. We could not be happier!! Thank you Michael and Jake!!
Thank you so much! We truly appreciate your wonderful review of Keith and our dealership! Enjoy your new vehicle and welcome to the LCJ family!
1597175615
5
Keith Greene was amazing. The process was seamless and FAST. He communicated with me by email because of my work schedule. He was the best. Good customer service.
Dear Lisa; We are having difficulty understanding what happened. Is this review for Livonia Chrysler Jeep or another business?
1529773738
2
I brought my truck n no flat picked truck up had to wait 3hrs to get it,mine u they called me and said it was ready n handicap plack came up missing smh
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