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Service dept took 2 and half months to fix a factory defect on a brand new vehicle. Only after I called 10 times. Then took 3 and half hrs to fix it after they said an hour for a easy fix. Will not bring my brand new 40k vehicle back to be worked on
Hello, We apologize for the inconvenience. We are not set up to work on the Promaster Van at this time, however, it is a program that we are currently evaluating based on customer needs in our market. Best, Customer Care Team [email protected]
We couldn't agree more gakops, and it is great to see Lori's work really being recognized by our customers. It doesn't matter to her or any of us what vehicle a customer is interested in - because we don't play games or pressure people into buying something that's better for us than them, we can focus 100% on what our customers want and need, and match the right people with the right vehicle. Lori does that really well and with an amazing attitude, and we're very proud indeed to have her as a colleague. The entire Bob Richards Chrysler Dodge Jeep ram team would like to say a very big thank you for the feedback and rating you've given us above, and while we already know you're a fan of Lori's there are a whole host of people ready and willing to help you however they can. Between our service department sales and customer care teams we are equipped to handle anything from general queries and questions to serious mechanical problems - so if you need that help at all then please don't hesitate to pick up the phone, go online or just come and see us directly at the dealership. You can be sure of the same level of service that Lori gave you, with the same honest, no-games style. In closing it only remains for us to thank you one last time for visiting and doing business with us - we hope you'll come back and see us again soon, but until then - from all of us at Bob Richards Chrysler Dodge Jeep Ram - happy trails, and safe journeys wherever you may go!
1498574340
5
Always a great experience, whether buying new or used. Ask for Lori.
Ethan, Please know that we take your review seriously and would appreciate the opportunity to speak with you regarding the vehicle you purchased. Please reach out to us at your own convenience. We look forward to connecting with you. Best, Customer Care Team [email protected]
1610403923
1
Purchased a used vehicle from here back in September. My salesman Edward, was great and very helpful throughout the entire process. I purchased the vehicle from out of state, so they had a driver deliver it to my house. The delivery driver was great, he was very nice and knowledgeable. Less than a week after taking delivery of the vehicle, I noticed my garage one morning had a very strong smell of gasoline. I took the vehicle to my local dealership and they found my gas tank was leaking and was unsafe to be driving. The entire repair took over a week and cost around $3,000. I called the dealership and talked to the salesman manager who did not want to help me. You sold me an unsafe vehicle, and put one of your own employees in danger as he drove the vehicle over three hours. I would never buy a vehicle or even go near this dealership again.
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